24+ Hour Xfinity Outage - Only $5 Credit? Completely Unacceptable

I’m posting this because I’m extremely frustrated with how Xfinity handled the recent outage in my area. My internet was down for over 24 hours, yet the only compensation offered was a $5 credit.

It’s unacceptable for a major provider to have such a prolonged outage with minimal transparency and no meaningful compensation for customers who rely on their service to work, study, or even stay connected. I received generic updates that said, “We’re working on it,” but no real timeline or explanation.

If Xfinity expects customers to pay full price for reliable service, then customers deserve fair treatment when the company fails to deliver. A $5 credit after a full day without service is not even close to reasonable.

I’m asking Xfinity to review this situation and issue a proportionate credit that reflects the actual downtime. More importantly, customers deserve better communication and accountability when outages of this scale happen.

Has anyone else received such a small credit for a full-day outage? This feels like we’re being brushed off.