Regular Visitor
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5 Messages
2.4 GHz devices lost connection
About 2-3 times per year, all of my devices that require a 2.4 GHz network lose connection. This includes my Xfinity Home Security touch screen, security cameras, and doorbell. This issue has been reported a number of times over the past few years but none of the posted solutions work. The ridiculous thing is that the Xfinity proposed solution is to buy a second router to connect to the Xfinity router. How about Xfinity fix their router so this doesn’t happen? The only thing that has worked for me is wait a few days and the issue goes away.
Restarting the router has no effect. Since the bands were combined, allowing devices to choose the best network, we no longer have the ability to manually split the bands.
Xfinity, please offer a better solution. This is a long-standing issue that you have not addressed.
XfinityThomasB
Official Employee
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1.4K Messages
28 days ago
Hello J_East
Appreciate you reaching out for help! Do you also have xFi pods in the home? Our team can easily help you with exploring getting all this sorted out. When you said that 2-3 time per year this happens, is this something that requires you to reboot the system or is it just updating quickly and then back on and connected?
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