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DRNB
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Monday, February 10th, 2025 12:06 AM

2.4 ghz device unable to connect to any smart device.

I'm currently trying to set up a Ring doorbell, roborock vacuum, myQ devices, which only connects to a 2.4 ghz frequency. When going through the setup, it couldn't see my network. I have an xfinity gateway (not a pod), and so I went and split the wifi signal to try and see if it could see it that way. I named the two networks different. None of the devices can find the network. Not even my iphone, So either the 2.4ghz isn't broadcasting properly or something else needs to be fixed. 

I've restarted the gateway. Nothing is helping. 

How can I get the 2.4 ghz frequency to show up?

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Updated 

2 months ago

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XfinitySheila

Official Employee

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1.1K Messages

2 months ago

 

DRNB Hi there! Have you restarted your modem? I recommend starting there, please let me know if this helps. 

 

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DRNB

2 Messages

@XfinitySheila​ 

I have multiple times. 

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2 months ago

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XfinityVianney

Official Employee

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2.1K Messages

 

DRNB, I see you updated the network name and password, and you then reset the equipment. Those are good steps, for sure. I can see how frustrating this would be, but we'll do our best to help. I can try to troubleshoot this further on my end. Please send me a direct message with your full name and service address to get started. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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2 months ago

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