Visitor
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1 Message
2.4 and 5.0 wifi bands question
I'm attempting to set up split bands for 2.4 and 5.0 ghz. When I go through the prompts in the xfinity app and select "Save" nothing happens or I get a message that this cannot be done within in the app. After a couple of rounds with the automated assistance I've given up. Are there any human employees at Xfinity that could possibly help me? Thank you
XfinityJohnG
Official Employee
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1.7K Messages
27 days ago
Thank you for reaching out to us here @user_9u87cw. I will be happy to answer any questions on that network management options. May I ask what modem you have on the account?
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user_p4gv8p
Visitor
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6 Messages
25 days ago
if you have not already - try to name them different. like wifiname24 and wifiname50, also check which security you want is enabled (mixed WPA2 and 3, only WPA3, etc and which cypher 128 or 256). Sorry if you already have done this, I was shooting in the dark. I run DDWRT modem separate and the xfinity gateway modems are trash compared to verizon's.
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