Skip to main content
sunriseauction's profile
sunriseauction
1st Topic
1st Reply

Visitor

 • 

4 Messages

Friday, August 1st, 2025

2.0gb Internet

Upgraded to 2.0gb internet, spent a few hours trying to get the full bandwidth.  Still being throttled down to 1.2gb speeds.  XB8 modem in bridge mode going into an ASUS GT AX 11000 router.  Cat 6 ethernet.  Port 4 on modem going into 2.5gb port on router.  WAN set at 2.5gb in router.  How can I get the actual 2.5gb provisioned?

Question

 • 

Updated 

2 days ago

25

2

0

Oldest First
Selected Oldest First
XfinityBenny

Official Employee

 • 

960 Messages

2 days ago

@sunriseauction  Thanks for adding a post, and troubleshooting the speed. Have you confirmed what the modem is getting directly, without bridge mode? That will let us know what the base speed is that we're working from. 

2

0

sunriseauction

Visitor

 • 

4 Messages

@XfinityBenny​  It always throttles down whether in bridge mode or not.  I do sporadically get between 1300 and 1800 down, always around 298 up.  There was a tech here.  He said the line coming into the modem into the modem was 2gb.  He also had a tester that measured 2gb directly out of the modem into his tester.  I believe that I am still provisioned at 1.2gb and not the full 2gb.  I am swapping out my asus gt ax11000 router to make sure that the router is not the choke point.  

(edited)

Like

Reply

2 days ago

0

XfinityChristy

Official Employee

 • 

2.2K Messages

 

sunriseauction Thanks for the update and for troubleshooting with us. It's great to hear that a technician confirmed the line is delivering the correct speed to your modem.

 

Since you've already identified the possibility of the router being the choke point, swapping it out is a great next step. Let us know how the new router works out for you! We'll be here to help if you need anything else.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

sunriseauction

Visitor

 • 

4 Messages

2 days ago

I still need verification that I am also provisioned correctly.

1

0

XfinitySeth

Official Employee

 • 

350 Messages

No problem we can definitely verify what your modem is provisioned for once we get into the account 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here