7 Messages

Monday, July 31st, 2023

Closed

2000+ Latency every 10-12 minutes after recent storms

We recently had some storms come through last week and knocked down a lot of trees and power. Once the outages were resolved, I started having intermittent latency issues. The issue occurs roughly every 10-12 minutes where I will go from 10-20ms to 2000+ms. This is causing issues with gaming / streaming / etc. The latency last about 5-10 seconds then clears. All equipment has been rebooted/bypassed/isolated. I can ping my modem gateway IP and the response times are normal (1ms). It only occurs when I ping anything outside of my network on the Xfinity network or beyond. This happens using a wired connection and wifi connection, it does not matter. I've used multiple computers as well.

This is a sample of it occurring:

9:47 PM
Reply from 1.1.1.1: bytes=32 time=1706ms TTL=54
Reply from 1.1.1.1: bytes=32 time=54ms TTL=54
Reply from 1.1.1.1: bytes=32 time=14ms TTL=54
Reply from 1.1.1.1: bytes=32 time=13ms TTL=54
Reply from 1.1.1.1: bytes=32 time=2167ms TTL=54

9:58 PM
Reply from 1.1.1.1: bytes=32 time=1918ms TTL=54
Reply from 1.1.1.1: bytes=32 time=34ms TTL=54
Reply from 1.1.1.1: bytes=32 time=15ms TTL=54
Reply from 1.1.1.1: bytes=32 time=16ms TTL=54
Reply from 1.1.1.1: bytes=32 time=2553ms TTL=54

10:09 PM
Reply from 1.1.1.1: bytes=32 time=2650ms TTL=54
Reply from 1.1.1.1: bytes=32 time=67ms TTL=54
Reply from 1.1.1.1: bytes=32 time=13ms TTL=54
Reply from 1.1.1.1: bytes=32 time=2581ms TTL=54

10:21 PM
Reply from 1.1.1.1: bytes=32 time=2471ms TTL=54
Reply from 1.1.1.1: bytes=32 time=56ms TTL=54
Reply from 1.1.1.1: bytes=32 time=2586ms TTL=54

10:32 PM
Reply from 1.1.1.1: bytes=32 time=2611ms TTL=54
Reply from 1.1.1.1: bytes=32 time=77ms TTL=54
Reply from 1.1.1.1: bytes=32 time=2586ms TTL=54

10:43 PM
Reply from 1.1.1.1: bytes=32 time=2175ms TTL=54
Reply from 1.1.1.1: bytes=32 time=58ms TTL=54
Reply from 1.1.1.1: bytes=32 time=12ms TTL=54
Reply from 1.1.1.1: bytes=32 time=1980ms TTL=54

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