200 Dollar Pre Paid Promotion (SCAM)

Anyone else not receive their 200 dollar gift card via a promotion? I signed up for fiber internet and it was a part of my plan. My rep said after 3 successful payments, a 200 dollar pre paid gift card would be sent out to me. I have yet to hear a response from Xfinity, my rep I reached out to, and cannot reach anyone. I'm considering filing a complaint with my state's attorney generals office (fraud unit) which handles unfair and deceptive business practices if I hear no response. I read Comcast had another state sue them over similar issues of not issuing these cards to customers who signed up for internet under the guise they would receive a gift card as well......