20% Uncorrectables on OFDM Downstream Receiver #1

Hi,

I recently went through a week of intermittent internet with drops and slow speeds at various times during the day. It appears to have finally cleared up, but during my investigation I noticed that I am getting a high number of uncorrectables on OFDM Downstream Receiver #1 (see attached). Is this anything that needs to be corrected for my internet connection to remain stable and performant?

Thanks!

Responses

Oldest First

Selected Oldest First

XfinityBenjaminM

Official Employee

•

2.5K Messages

4 hours ago

user_itbdfm Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see if this is negatively impacting your connection. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Your Home Network

user_itbdfm

20% Uncorrectables on OFDM Downstream Receiver #1

XfinityBenjaminM

New to the Community?