Visitor
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1 Message
2 IP address from my Arris A33 Cable Modem
I'm looking to request a 2nd IP address for my Arris S33 modem. Is there someone that can check to see if that is an option that is still available in my market.
Visitor
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1 Message
I'm looking to request a 2nd IP address for my Arris S33 modem. Is there someone that can check to see if that is an option that is still available in my market.
EG
Expert
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118.3K Messages
4 years ago
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
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CCMichelle
Problem Solver
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788 Messages
4 years ago
Hello, thanks for taking the time to reach out to us regarding your IP address. On the residential side of things you are only able to have 1 dynamic IP address per modem on the account. If you subscribe to business services we do have the option of static IP's available to provide you with more IP addresses and they would not change. There is a monthly cost with this service. Unless you were to sign up with a business account we would be unable to supply an additional IP address for a residential modem.
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EG
Expert
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118.3K Messages
4 years ago
@XfinityMichelle
Please check the local market. There have recently been plenty of exceptions before, it's nothing new.... Otherwise, why would I even have advised as I have...... I never want to look like a fool................ If it is completely no longer possible, please advise so..... I won't waste my time any longer........
(edited)
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