Visitor
•
1 Message
2 Gig plan, wired speeds 1,460–1,870 with T3 timeouts and OFDM uncorrectables
Customer-owned Arris S34, on Gigabit x2 (just changed today from the older 2000 Mbps plan). Wired download held at about 2.3 Gbps for 10 months. It dropped on Oct 5, didn’t recover after the Oct 9 area maintenance, and now swings 1,460–1,870 between back-to-back tests.
In-home levels are in spec: downstream power −2.2 to +2.8 dBmV, SNR 39–41 dB, upstream SC-QAM power 37–38 dBmV.
Faults:
- OFDM DS channel 193: 118,745 uncorrectables, plus repeated DS profile updates
- OFDMA US channel 41: daily T3 ranging timeouts (including 11/10 at 09:16) and profile flapping between 10, 11 and 12
- 11/06: “CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW”
Modems and router have been rebooted. Please check node/plant noise and open a network maintenance ticket. I’m not requesting a billable in-home visit.
XfinityAngie
Official Employee
•
3.2K Messages
4 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0