Visitor
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2 Messages
2 gbps plan but only getting 1.3 gbps
I’m on the 2 Gbps plan using my own Motorola MB8611 modem. On the modem’s status page I only see 34 downstream bonded channels (DOCSIS 3.0), and no OFDM downstream channel listed. My speedtests top out at about 1.3 Gbps.
Since DOCSIS 3.0 tops out around 1.3 Gbps, it looks like my modem hasn’t been provisioned for DOCSIS 3.1 / OFDM. Can you check if:
My account has the correct DOCSIS 3.1 config file pushed to the modem.
My local node actually supports OFDM downstream channels for the 2 Gbps plan.
If not, what upgrade timeline exists for my area?”
The cable from the modem to the router is 6e, the router is a TP-Link Deco BE63, and the cable from the router to the ethernet in my desktop is also 6e. The ethernet is Killer E3100G 2.5 Gigabit.
XfinityDilary
Official Employee
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2.8K Messages
1 month ago
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BruceW
Gold Problem Solver
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26.9K Messages
1 month ago
As you would know if you had bothered to check, the MB8611 IS a DOCSIS 3.1 device!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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26.9K Messages
1 month ago
Could you post the downstream channel stats? I've never heard of a modem showing more than 32 downstream channels unless two of them were OFDM.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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