New Poster
•
2 Messages
2 Gb internet only getting <1 Gb download
Please help. Several calls have not resolved this issue.
I am subscribed to 2 Gb internet. At most I get ~950 Mb download speed, via ethernet directly to the XB8 modem. Not over the shared WiFi.
BruceW
Gold Problem Solver
•
27K Messages
2 days ago
Are you using the gateway's 2.5 Gb port (red dot or stripe)? The other 3 ports are only 1 Gb and will only run at 940 Mb or so. Also a surprising number of devices only have 1 Gb ports and will be limited to 940 Mb.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
1
0
XfinityAlfonso
Official Employee
•
2.3K Messages
4 hours ago
Hey there Strangehaven thanks so much for taking the time to reach out here on our Forums! It sounds like @BruceW pointed us in the right direction. Are you now able to get more than 950 Mbps on the wired connection?
0
0