Visitor
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1 Message
2 gateways won’t work
I just got a gateway for my new apartment that wouldn’t work, just showed a flashing yellow light. I exchanged it and got a different gateway, same issue, just a flashing yellow light after I get it all plugged in. The technician won’t come out until Saturday, is there even a point though? Or should I just contact my apartment about the cables?
CCCam
Official Employee
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232 Messages
2 years ago
Hello, @user_6fb9dab. We would be happy to help get things up and running in your new apartment. It sounds like the outlet you are using doesn't have a signal yet and one of our awesome technicians is needed to get you up and running. I would be happy to pull up your account and confirm this for you.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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