Visitor
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3 Messages
2 days ago I've changed the Internet plan from 400Mbit to 1Gbit but according speedtest download speed did not change at all
I'm connected to Netgear CAX80 (up to 2.36Gbit rated) using Ethernet (Cat 5E) cable directly from my PC (2.5Gbit network adapter).
Was expecting at least SOME improvement but nah. It appears Comcast did not recognize change of the plan.
XfinityMarshante
Official Employee
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638 Messages
3 days ago
Hello @user_6r1krj, thank you for taking the time to leave a post. Sorry to hear you're experiencing issues with your internet speed since changing your internet plan. Have you tried rebooting the modem, then running a speed test?
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
Since we already have you in the DM, please provide your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
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EG
Expert
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114.2K Messages
22 hours ago
@user_6r1krj @XfinityMarshante
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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