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user_cezxod
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Visitor

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Tuesday, May 26th, 2026 10:56 PM

2 accts after upgrade?

I spoke with a Rep by phone today. He was able to get me a 5 year plan at a cheaper rate. I signed the plan after a text was sent to me. I went back in to view my new plan but it now shows I have 2 accts. I don’t want to pay for two different plans. Can someone assist?

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Updated 

2 months ago

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XfinityDilary

Official Employee

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3.5K Messages

2 months ago

I'm sincerely sorry to hear about your situation, user_cezxod. This is not the experience we would like for you to have, and I'd like to help make this right. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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