Visitor
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1 Message
1st Generation Pods Not Working anymore
I’ve tried rebooting the Xfinity modem and tried several times to connect each of these pods to no avail. The led green lights on each pod flash but the connection is never made. I’d like to try a new modem. How do I go about out this?
XfinityAlfonso
Official Employee
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1.1K Messages
4 days ago
Hello user_rf89h5 we're so sorry to hear about those issues with the 1st Gen Wi-Fi Boost Pods. We can assist in getting a new modem out to you, or you can swap with us in-store if that's easier.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.
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