Visitor
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1 Message
1gig down to 150mb SPEED
this has been steadily getting worse over the past 6 months, im not paying for 1gig of internet to get 15% of the speed. I got 900mpbs ONCE!!!!!!!!!!!!!!!!!!!!! for a whole few weeks. This entire forum is filled with people getting used up just like me. I want my gig of speed, and I want a refund for all the [Edited: "Language"] months of me paying for a service that barely works. Never in my life has my ISP been this bad.
I've been in nothing but loops with Tech supports saying signal is great and xfinity AI saying something is wrong i'll send more tech support. I'm done. All i want is my internet.
XfinityThomasA
Official Employee
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2.9K Messages
22 days ago
Hello, FearSpider and thank you for your feedback—and for being part of the Xfinity Forums community! We truly value your participation, and it’s important to us that you’re getting the best possible experience with your Xfinity Internet. We're here to help and support you every step of the way. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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113.9K Messages
21 days ago
@FearSpider @XfinityThomasA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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