1Gbps service getting 35-75Mbps with a SB8200

Download is at 35-75Mbps upload is 35-38Mbps on a 1000/35 plan. Phone tech reprovisioned the brand new SB8200 Thursday with no success/change. Tech came out on Saturday and checked all external wiring, replaced a few minor things. Felt everything looked normal. No change in speed.

 

I've read some depressing posts about issues like this and have little hope in this being resolved. I have time to return the SB8200 and request a Comcast modem - if that will get this solved and force Comcast into my home to set it up. My wife and I both work full-time at home (permanently) and require high-speed.

 

Here's the log info from my SB8200. Not the error message. From another post, it sounds like this could indicate a line issue outside the home?

 

Thanks!

 

Standard Specification Compliant	Docsis 3.1
Hardware Version	6
Software Version	D31CM-PEREGRINE-1.1.1.0-GA-11-NOSH
Cable Modem MAC Address	C8:63:FC:B2:08:A1
Serial Number	A5U5J1685600550

 

Procedure	Status	Comment
Acquire Downstream Channel	525000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+
DOCSIS Network Access Enabled	Allowed

 

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
20	Locked	QAM256	525000000 Hz	-3.3 dBmV	41.7 dB	0	0
8	Locked	QAM256	453000000 Hz	-2.7 dBmV	42.2 dB	0	0
9	Locked	QAM256	459000000 Hz	-2.7 dBmV	42.1 dB	0	0
10	Locked	QAM256	465000000 Hz	-2.8 dBmV	42.1 dB	0	0
11	Locked	QAM256	471000000 Hz	-2.9 dBmV	42.0 dB	0	0
12	Locked	QAM256	477000000 Hz	-3.0 dBmV	41.9 dB	0	0
13	Locked	QAM256	483000000 Hz	-3.1 dBmV	41.7 dB	0	0
14	Locked	QAM256	489000000 Hz	-2.8 dBmV	42.2 dB	0	0
15	Locked	QAM256	495000000 Hz	-2.9 dBmV	42.0 dB	0	0
16	Locked	QAM256	501000000 Hz	-3.0 dBmV	41.9 dB	0	0
17	Locked	QAM256	507000000 Hz	-3.1 dBmV	41.8 dB	0	0
18	Locked	QAM256	513000000 Hz	-3.1 dBmV	41.7 dB	0	0
19	Locked	QAM256	519000000 Hz	-3.0 dBmV	41.9 dB	0	0
21	Locked	QAM256	531000000 Hz	-3.1 dBmV	41.7 dB	0	0
22	Locked	QAM256	537000000 Hz	-3.5 dBmV	41.5 dB	0	0
23	Locked	QAM256	543000000 Hz	-4.2 dBmV	41.3 dB	0	0
24	Locked	QAM256	549000000 Hz	-4.4 dBmV	41.2 dB	0	0
25	Locked	QAM256	555000000 Hz	-4.9 dBmV	40.9 dB	0	0
26	Locked	QAM256	561000000 Hz	-5.8 dBmV	40.6 dB	0	0
27	Locked	QAM256	567000000 Hz	-6.9 dBmV	39.8 dB	0	0
28	Locked	QAM256	573000000 Hz	-6.0 dBmV	40.1 dB	0	0
29	Locked	QAM256	579000000 Hz	-5.0 dBmV	40.4 dB	0	0
30	Locked	QAM256	585000000 Hz	-4.7 dBmV	40.7 dB	0	0
31	Locked	QAM256	591000000 Hz	-4.1 dBmV	41.1 dB	0	0
32	Locked	QAM256	597000000 Hz	-3.7 dBmV	41.1 dB	0	0
33	Locked	QAM256	603000000 Hz	-3.6 dBmV	41.3 dB	0	0
34	Locked	QAM256	609000000 Hz	-3.5 dBmV	41.3 dB	0	0
35	Locked	QAM256	615000000 Hz	-3.6 dBmV	41.1 dB	0	0
36	Locked	QAM256	621000000 Hz	-3.4 dBmV	41.4 dB	0	0
37	Locked	QAM256	627000000 Hz	-3.1 dBmV	41.6 dB	0	0
38	Locked	QAM256	633000000 Hz	-3.0 dBmV	41.6 dB	0	0
48	Locked	Other	722000000 Hz	-3.5 dBmV	39.2 dB	24046312	0

 

Upstream Bonded Channels
Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	5	Locked	SC-QAM	36100000 Hz	6400000 Hz	44.0 dBmV
2	6	Locked	SC-QAM	29600000 Hz	6400000 Hz	45.0 dBmV
3	7	Locked	SC-QAM	23000000 Hz	6400000 Hz	45.0 dBmV
4	8	Locked	SC-QAM	16500000 Hz	6400000 Hz	45.0 dBmV