1gb plan arris g34 internet dropping and slow speed

Hello user_atkuep, thank you for reaching out via our Xfinity Community Forums and sharing your experience with us. I can only imagine how frustrating it must be to deal with slow speeds and internet dropping on a plan that should be delivering better performance. Especially after investing in a new modem and spending so much time on the phone, it’s truly disheartening to feel like you’re not getting the support you deserve. I understand that you’ve been through a lot already, and I want to ensure we find a solution that works for you. If you could share your name and address via DM, we can take a closer look at your connection and see what we can do to get you back online reliably. I’d love to help get this sorted out for you. 

 

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