Visitor
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2 Messages
15yr old modem replace
My tv locks up or is buffering every 5 minutes. I have a smart tv and thinking the modem/ router is old and needs updating.
Visitor
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2 Messages
My tv locks up or is buffering every 5 minutes. I have a smart tv and thinking the modem/ router is old and needs updating.
sailorbear510
Visitor
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6 Messages
4 days ago
Usually, smart TVs will have a utility that can check to see the speed you have via a simple download / upload test and then you can troubleshoot from there. Have you looked in the TV manual for this utility? It would help to see what is happening if its just the TV or your computer as well
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EG
Expert
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113.1K Messages
4 days ago
@user_yds00l
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem ? Is there a router in the mix here ?
Is this with a WiFi connection ?
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XfinityChelseaB
Official Employee
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2K Messages
2 days ago
Hello @user_yds00l, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having connection issues? What modem are you using?
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EG
Expert
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113.1K Messages
2 days ago
Darn echoes.....
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