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Monday, May 13th, 2024 7:24 PM

Closed

1-5 mbs download speed

For a couple weeks we've been having sporadic noticeable  periods of slowness. My speeds were almost always 30mbs down, 20mbs up. That's slow considering I pay for 300mb down. Now it's basically unusable. This is critical because I work remotely and I can't do anything that needs to access the Internet, which is a big deal because I'm a web developer and use the internet throughout my workday. I had a tech out who said the problem was in the wiring, but it's weird that these problems started when an Xfinity contractor did work on the building equipment. I'm having no luck with the automated troubleshooting. I hope that there's someone here who can point me in the right direction to get someone to resolve this issue.

Official Employee

 • 

2.2K Messages

1 year ago

 

innov8d Thanks for reaching out with the speed concern, and I can fully understand the concern as I work from home too. I would be happy to work with you to get this fixed as quickly as I can. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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