1 Message
1-5 mbs download speed
For a couple weeks we've been having sporadic noticeable periods of slowness. My speeds were almost always 30mbs down, 20mbs up. That's slow considering I pay for 300mb down. Now it's basically unusable. This is critical because I work remotely and I can't do anything that needs to access the Internet, which is a big deal because I'm a web developer and use the internet throughout my workday. I had a tech out who said the problem was in the wiring, but it's weird that these problems started when an Xfinity contractor did work on the building equipment. I'm having no luck with the automated troubleshooting. I hope that there's someone here who can point me in the right direction to get someone to resolve this issue.
XfinityEricB
Official Employee
•
2.2K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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