andy808's profile

New Poster

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1 Message

Tue, Nov 24, 2020 1:00 PM

1.2Tb wired data Cap in January?

Hello,
Is 1.2Tb data Cap in January real for wired customers? Or rumor?

I really hope not. Since I need the connection for work, I stream 2x 1080 sources through Teradicci remote workstations and I regularly use more than 1.4Tb in a month. We already pay $100 per month for service.

I've been happy with this service for several years now, but I am not willign to pay $25 extra for nothing.  At that point, it would actually be cheaper/better for us to get internet through cell service, since we already pay for phones, and it would cost less than $100 per month for us to upgrade to unlimited 5g, so we could just shift that expense to our cell provider.
Thanks for any info.

Responses

New Poster

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5 Messages

5 m ago

https://www.cmcsa.com/news-releases/news-release-details/comcast-reports-4th-quarter-and-full-year-2019-results#:~:text=Consolidated%20Net%20Income%20Attributable%20to,%24109%20billion%20compared%20to%202018. I would understand where you're coming from if the company wasn't seeing record growth year after year. But the comment that without this service you couldn't use other services is just proof that Comcast wants to gouge people because you can.

New Poster

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5 Messages

5 m ago

Sorry for living in the northeast. Nobody that I know ever had a data cap through Comcast. And why wasn't it rolled out to everyone at once anyways?
CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

The rest of the country that’s had caps for years. 

New Poster

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5 Messages

5 m ago

Also don't appreciate how the best response you have is to make a personal attack.
Again

Expert

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25.4K Messages

5 m ago


@farley9 wrote:

So first I'm told last week you're taking my local ABC affiliate away from our programming due to a contract negotiation.   Now you're going to impose a data cap on my internet service during a pandemic when I have 2 adults working remote and 2 kids in online learning.   2 Strikes means start looking at other options.  


https://www.xfinity.com/learn/internet-service/data

https://www.xfinity.com/learn/internet-service/data?pc=1#eb02b163-4914-4909-b7c8-4efa6149f787

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farley9

Frequent Visitor

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5 Messages

5 m ago

So first I'm told last week you're taking my local ABC affiliate away from our programming due to a contract negotiation.   Now you're going to impose a data cap on my internet service during a pandemic when I have 2 adults working remote and 2 kids in online learning.   2 Strikes means start looking at other options.  

Again

Expert

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25.4K Messages

5 m ago

This thread has outlived its usefullness and is now closed to further comments.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

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11 Messages

5 m ago

They've had a cap in my region for several years, we pay it because we use 1.4-5 TiB/mo on average, sometimes much more and it's a line item on our detailed bill, clearly says $30.00 for unlimited. 

tjritter79

Frequent Visitor

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8 Messages

5 m ago

I was just informed that data caps are being enforced beginning in January, with credits issued for going over the 1.2TB limit in January and February. I want to complain most vehemently about this action as there are as yet NO "unlimited" plans in place so customers can measure or prepare for their costs. Need I remind you that here in the Northeast weare STILL in the throes of a global pandemic, with increase in cases and deaths daily. I have 2 children in school who both do not attend indoor classes due to their conditions and are strictly in-home remote learning. I anticipate that some areas may again close schools  and go remote-learning only. Add to that the wonder if businesses are going to close again soon and you begin to see my paranoia. I don't object to paying more for unlimited plans but at least post some with qualifying prices and speeds so we can judge what is best for our situation. To say you're going to issue credits for the first two months, and word it like you're doing us the customers a "favor" is both condescending and rude. I already know I''ll be paying more with the caps, our household has exceeded 2TB each month for the past year. Some months we actually exceeded 3 TB, so 1.2 will be no sweat. Understand, with the increase in 4K content and streaming video to keep contact with family regularly, it's a lot easier and quicker to exceed those GB cap-levels. 

Again

Expert

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25.4K Messages

5 m ago


@tjritter79 wrote:

I was just informed that data caps are being enforced beginning in January, with credits issued for going over the 1.2TB limit in January and February. I want to complain most vehemently about this action as there are as yet NO "unlimited" plans in place so customers can measure or prepare for their costs. Need I remind you that here in the Northeast weare STILL in the throes of a global pandemic, with increase in cases and deaths daily. I have 2 children in school who both do not attend indoor classes due to their conditions and are strictly in-home remote learning. I anticipate that some areas may again close schools  and go remote-learning only. Add to that the wonder if businesses are going to close again soon and you begin to see my paranoia. I don't object to paying more for unlimited plans but at least post some with qualifying prices and speeds so we can judge what is best for our situation. To say you're going to issue credits for the first two months, and word it like you're doing us the customers a "favor" is both condescending and rude. I already know I''ll be paying more with the caps, our household has exceeded 2TB each month for the past year. Some months we actually exceeded 3 TB, so 1.2 will be no sweat. Understand, with the increase in 4K content and streaming video to keep contact with family regularly, it's a lot easier and quicker to exceed those GB cap-levels. 


https://www.xfinity.com/learn/internet-service/data

https://www.xfinity.com/learn/internet-service/data?pc=1#eb02b163-4914-4909-b7c8-4efa6149f787

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Voxx

Contributor

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29 Messages

5 m ago

Wewll is century link does well for you that's great. For me I have had them promise me 250 mbps down 20 up when they can't even provide that to my home and also they said 100 dollars a month with self install. Also they said  if I cancel within 2 week period I would not be billed anything all lies. In fact not only did they sign my 2 day shipped package I went a week before the tial was over but they sent me a bill of 350 bucks.  Personally it's also pointless to sit in comcast./xfinity talking about   how you will switch to them anyway. If you wanna do it just do it . why waste your time In here  it's not helping or solving any issues anyway. Other than trying to divert customers . When really Us customers can make up our own minds .

 

 

I been with xfinity/comcast since 2007 personally and  untill recently i personally have not had a single issue. I  also don't think it's that BIG of a deal them asking 25 for unlimited data considering it used to be 50. Also  they used to limit us in NM to 1 tb . I also work from home . I don't rely as much on web browsing or writing documents  frankly  but i still need high uploads which I won't get from  century  and currently not getting from xfinity. I feel like everyone should stop and look at a situation from more than your 1 angle.

Official Employee

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6.7K Messages

5 m ago

Hi farley9. Thank you for venturing to our Forums and for creating a post. Apologies for the change in programming agreements that have affected your services. I most definitely understand how important internet is working from home during these times. Unlimited Data just may be the best option for your household. If you'd like assistance reviewing the Unlimited Data options available to your account, I can help. If so, please send me a private message and include your full name and service address so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

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ComcastAmira

Official Employee

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2.3K Messages

5 m ago

Hi, @tjritter79! Thanks for taking the time to reach out to Comcast over our forums page and for your patience! We definitely understand the importance of being able to go with an unlimited data plan during these challenging times. I just upgraded myself to the Unlimited Data plan as I work from home and have my kids using lots of data with online schooling so I can relate to the concern. I am very sorry to learn that we have made you feel this way. We will do all that we can to help with a solution. What we can do from here is explore all the promotions that we have available today to see if we can find you a deal with the unlimited data for the same rate or less than what you are paying now. How does this sound?
 

Please send me a Private Message including your first and last name as it appears on the account.

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

5 m ago

Looks like in January their is going to be some changes in terms of the amount of data you can use in a month with a surchage going over 1.2 terrabytes. Though the articles ive read dont really go into detail about this particular question. I did read that you can upgrade your services to gain more Gigs that you can go over without a surchage being imposed. Is this 1.2 tb across the board or is their Tiered threshold's depending on which Internet plan you have with the amount of gigs that you pay for ? 

BruceW

Gold Problem Solver

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22.3K Messages

5 m ago

All Internet service tiers have the same 1.2 TB (1,229 GB) cap, except Gigabit Pro, Business Internet, Bulk agreements, and Prepaid Internet.

 

Please see https://corporate.comcast.com/stories/our-nationwide-data-plan, https://www.xfinity.com/learn/internet-service/data, and https://www.xfinity.com/support/articles/data-usage-plan.

 

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