1.2Tb wired data Cap in January?

The rest of the country that’s had caps for years. 

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@farley9 wrote:

So first I'm told last week you're taking my local ABC affiliate away from our programming due to a contract negotiation.   Now you're going to impose a data cap on my internet service during a pandemic when I have 2 adults working remote and 2 kids in online learning.   2 Strikes means start looking at other options.  

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https://www.xfinity.com/learn/internet-service/data

https://www.xfinity.com/learn/internet-service/data?pc=1#eb02b163-4914-4909-b7c8-4efa6149f787

So first I'm told last week you're taking my local ABC affiliate away from our programming due to a contract negotiation.   Now you're going to impose a data cap on my internet service during a pandemic when I have 2 adults working remote and 2 kids in online learning.   2 Strikes means start looking at other options.  

They've had a cap in my region for several years, we pay it because we use 1.4-5 TiB/mo on average, sometimes much more and it's a line item on our detailed bill, clearly says $30.00 for unlimited. 

I was just informed that data caps are being enforced beginning in January, with credits issued for going over the 1.2TB limit in January and February. I want to complain most vehemently about this action as there are as yet NO "unlimited" plans in place so customers can measure or prepare for their costs. Need I remind you that here in the Northeast weare STILL in the throes of a global pandemic, with increase in cases and deaths daily. I have 2 children in school who both do not attend indoor classes due to their conditions and are strictly in-home remote learning. I anticipate that some areas may again close schools  and go remote-learning only. Add to that the wonder if businesses are going to close again soon and you begin to see my paranoia. I don't object to paying more for unlimited plans but at least post some with qualifying prices and speeds so we can judge what is best for our situation. To say you're going to issue credits for the first two months, and word it like you're doing us the customers a "favor" is both condescending and rude. I already know I''ll be paying more with the caps, our household has exceeded 2TB each month for the past year. Some months we actually exceeded 3 TB, so 1.2 will be no sweat. Understand, with the increase in 4K content and streaming video to keep contact with family regularly, it's a lot easier and quicker to exceed those GB cap-levels. 

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@tjritter79 wrote:

I was just informed that data caps are being enforced beginning in January, with credits issued for going over the 1.2TB limit in January and February. I want to complain most vehemently about this action as there are as yet NO "unlimited" plans in place so customers can measure or prepare for their costs. Need I remind you that here in the Northeast weare STILL in the throes of a global pandemic, with increase in cases and deaths daily. I have 2 children in school who both do not attend indoor classes due to their conditions and are strictly in-home remote learning. I anticipate that some areas may again close schools  and go remote-learning only. Add to that the wonder if businesses are going to close again soon and you begin to see my paranoia. I don't object to paying more for unlimited plans but at least post some with qualifying prices and speeds so we can judge what is best for our situation. To say you're going to issue credits for the first two months, and word it like you're doing us the customers a "favor" is both condescending and rude. I already know I''ll be paying more with the caps, our household has exceeded 2TB each month for the past year. Some months we actually exceeded 3 TB, so 1.2 will be no sweat. Understand, with the increase in 4K content and streaming video to keep contact with family regularly, it's a lot easier and quicker to exceed those GB cap-levels. 

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https://www.xfinity.com/learn/internet-service/data

https://www.xfinity.com/learn/internet-service/data?pc=1#eb02b163-4914-4909-b7c8-4efa6149f787

Wewll is century link does well for you that's great. For me I have had them promise me 250 mbps down 20 up when they can't even provide that to my home and also they said 100 dollars a month with self install. Also they said  if I cancel within 2 week period I would not be billed anything all lies. In fact not only did they sign my 2 day shipped package I went a week before the tial was over but they sent me a bill of 350 bucks.  Personally it's also pointless to sit in comcast./xfinity talking about   how you will switch to them anyway. If you wanna do it just do it . why waste your time In here  it's not helping or solving any issues anyway. Other than trying to divert customers . When really Us customers can make up our own minds .

I been with xfinity/comcast since 2007 personally and  untill recently i personally have not had a single issue. I  also don't think it's that BIG of a deal them asking 25 for unlimited data considering it used to be 50. Also  they used to limit us in NM to 1 tb . I also work from home . I don't rely as much on web browsing or writing documents  frankly  but i still need high uploads which I won't get from  century  and currently not getting from xfinity. I feel like everyone should stop and look at a situation from more than your 1 angle.

Hi farley9. Thank you for venturing to our Forums and for creating a post. Apologies for the change in programming agreements that have affected your services. I most definitely understand how important internet is working from home during these times. Unlimited Data just may be the best option for your household. If you'd like assistance reviewing the Unlimited Data options available to your account, I can help. If so, please send me a private message and include your full name and service address so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

Looks like in January their is going to be some changes in terms of the amount of data you can use in a month with a surchage going over 1.2 terrabytes. Though the articles ive read dont really go into detail about this particular question. I did read that you can upgrade your services to gain more Gigs that you can go over without a surchage being imposed. Is this 1.2 tb across the board or is their Tiered threshold's depending on which Internet plan you have with the amount of gigs that you pay for ? 

All Internet service tiers have the same 1.2 TB (1,229 GB) cap, except Gigabit Pro, Business Internet, Bulk agreements, and Prepaid Internet.

Please see https://corporate.comcast.com/stories/our-nationwide-data-plan, https://www.xfinity.com/learn/internet-service/data, and https://www.xfinity.com/support/articles/data-usage-plan.