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24 Messages

Tuesday, March 7th, 2023 3:38 AM

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1200 service always low

When I first got my service I would see 900+ speeds now I am lucky if I see 500. Last week I could not get above 80. After setting up a tech appointment magickly within an hour they went back up to 600+ now they are sub 100 again. 

all network checks come back good, modem, lines, router ETC. though the Chat bot is now blaming my router/modem combo that I know is not the problem. just Saturday the tech admitted they were having network difficulties in the area now all the sudden that is not the case but the speeds are still low.  

I just want what I pay for nothing more nothing less. If I use more than 2 devices at the same time I can't get above 40 on either of them constantly . 

Question

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Updated 

2 years ago

1.2K

19

0

user_7b21bf7979

Contributor

 • 

24 Messages

2 years ago

Replaced the splitters today, still only getting 50-60 Mbps down 38 Up. 

I took readings after each time splitter was replaced. I see a a ton of packet loss between 1 and 2 might be because I didn't reset the modem before taking the reading. After the 2nd splitter I reset it.

Before Splitter one replaced 
Cable Diagnostic

Status: Poor

Action:
[Partial Service]
If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required ones.
4) Contact your service provider for troubleshooting help.
[Downstream SNR/Upstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitte

CM Status: Good

Downstream Status: Poor

    Partial Service: Poor
    Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.

    Downstream Power Level: Good

    Downstream SNR Level: Poor
    Downstream SNR (signal to noise ratio) is poor (28.9dB). The recommended level is greater than 30dB.

Upstream Status: Poor

    Upstream Power Level: Poor
    Upstream power is poor (57.3dBmV). The recommended level is from 30 to 55dBmV.


Current Time: Fri Mar 10 14:10:15 2023

Startup Procedure
Acquire Downstream Channel: 543000000 Hz  Locked
Connectivity State:          OK       Operational
Boot State:                  OK       Operational
Security:                   Enabled   BPI+
IP Provisioning Mode:       Honor MDD   IPv6 only


Downstream Bonded Channels (Partial Service)
Channel LockedStatus Modulation ChannelID  Frequency     Power    SNR   Correctables Uncorrectables     
      1     Locked     QAM256     28     543000000 Hz     -5.7     39     1619     0
      2     Locked     QAM256     17     471000000 Hz     -5.4     34.6     1963     72
      3     Locked     QAM256     18     477000000 Hz     -6     38     2066     140
      4     Locked     QAM256     19     483000000 Hz     -6     39.2     1766     77
      5     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
      6     Locked     QAM256     21     495000000 Hz     -5.8     31     1457096     1320
      7     Locked     QAM256     22     501000000 Hz     -5.5     29.5     1289492     89155
      8     Locked     QAM256     23     507000000 Hz     -5.6     31.9     90467     3717
      9     Locked     QAM256     24     513000000 Hz     -5.7     37.8     2473     248
     10     Locked     QAM256     25     519000000 Hz     -5.7     38.4     2236     106
     11     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     12     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     13     Not Locked     Unknown     29     555000000 Hz     0.0     0.0     0     0
     14     Not Locked     Unknown     30     561000000 Hz     0.0     0.0     0     0
     15     Locked     QAM256     31     567000000 Hz     -5.3     29     56626519     9180822
     16     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     17     Locked     QAM256     33     579000000 Hz     -6.1     31.6     625025     36
     18     Locked     QAM256     34     585000000 Hz     -5.7     38.7     3284     35
     19     Locked     QAM256     35     591000000 Hz     -5.9     28.9     1587523     32975
     20     Locked     QAM256     36     597000000 Hz     -6.7     29.4     16286094     1593404
     21     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0
     22     Locked     QAM256     38     609000000 Hz     -6.5     31.1     12558592     1066
     23     Locked     QAM256     39     615000000 Hz     -5     38.7     4169     0
     24     Locked     QAM256     40     621000000 Hz     -6.2     36.2     5285     25
     25     Locked     QAM256     41     627000000 Hz     -6.7     34.6     6128     30
     26     Locked     QAM256     42     633000000 Hz     -6.2     35     5803     0
     27     Locked     QAM256     43     639000000 Hz     -5.5     38.2     5501     0
     28     Locked     QAM256     44     645000000 Hz     -5.7     38.5     4995     0
     29     Locked     QAM256     45     651000000 Hz     -6.3     38     6334     0
     30     Locked     QAM256     46     657000000 Hz     -5.6     38.2     5844     0
     31     Locked     QAM256     47     663000000 Hz     -5.8     38.1     5630     0
     32     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0

Upstream Bonded Channels
Channel   LockedStatus  ChannelType ChannelID   SymbolRate        Frequency       Power     
      1       Locked       ATDMA      1       5120 Ksym/sec       16400000 Hz       57.3 dBmV
      2       Locked       ATDMA      2       5120 Ksym/sec       22800000 Hz       55.0 dBmV
      3       Locked       ATDMA      3       5120 Ksym/sec       29200000 Hz       54.0 dBmV
      4       Locked       ATDMA      4       5120 Ksym/sec       35600000 Hz       54.0 dBmV
      5       Not Locked       Unknown      0       0       0       0.0
      6       Not Locked       Unknown      0       0       0       0.0
      7       Not Locked       Unknown      0       0       0       0.0
      8       Not Locked       Unknown      0       0       0       0.0

Downstream OFDM Channels
Channel   LockedStatus  ProfileID  ChannelID    Frequency       Power       SNR/MER    ActiveSubcarrier    Unerror    Correctable   Uncorrectable
      1     Locked     0 ,1 ,2 ,3     48     722000000 Hz     -4.42 dBmV     36.1 dB     1108 ~ 2987     1289697218     1288957484     116455
      2     Not Locked     0      0     0 Hz     0 dBmV     0 dB     0 ~ 4095     0     0     0

Upstream OFDMA Channels
Channel   LockedStatus    ProfileID    ChannelID    Frequency       Power
      1     Not Locked     0      0     0 Hz     0 dBmV
      2     Not Locked     0      0     0 Hz     0 dBmV


After first spliiter replaced 

Cable Diagnostic

Status: Good

Action:
Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help.
If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.

CM Status: Good

Downstream Status: Good

    Downstream Power Level: Good

    Downstream SNR Level: Good

Upstream Status: Good

    Upstream Power Level: Good


Current Time: Fri Mar 10 14:36:15 2023

Startup Procedure
Acquire Downstream Channel: 543000000 Hz  Locked
Connectivity State:          OK       Operational
Boot State:                  OK       Operational
Security:                   Enabled   BPI+
IP Provisioning Mode:       Honor MDD   IPv6 only


Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID  Frequency     Power    SNR   Correctables Uncorrectables     
      1     Locked     QAM256     28     543000000 Hz     -2.8     38.9     2114     207
      2     Locked     QAM256     17     471000000 Hz     -1.8     40     2420     491
      3     Locked     QAM256     18     477000000 Hz     -3.1     39.6     2646     1645
      4     Locked     QAM256     19     483000000 Hz     -2.3     39.9     2830     3664
      5     Locked     QAM256     20     489000000 Hz     -2.6     39.8     119369722     84569501
      6     Locked     QAM256     21     495000000 Hz     -2.9     39.5     1739381     3996
      7     Locked     QAM256     22     501000000 Hz     -2.2     39.8     1575591     150404
      8     Locked     QAM256     23     507000000 Hz     -2.9     39.7     213100     43699
      9     Locked     QAM256     24     513000000 Hz     -2.6     39.7     3277     2040
     10     Locked     QAM256     25     519000000 Hz     -2.1     39.7     3407     4016
     11     Locked     QAM256     26     525000000 Hz     -2.8     39.3     28988624     7860955
     12     Locked     QAM256     27     531000000 Hz     -3.1     39.1     192664899     146567430
     13     Locked     QAM256     29     555000000 Hz     -3.1     39     26822559     24639512
     14     Locked     QAM256     30     561000000 Hz     -3.3     39.1     253882339     39603477
     15     Locked     QAM256     31     567000000 Hz     -2.6     39.1     57337454     9387474
     16     Locked     QAM256     32     573000000 Hz     -2.9     39     104969580     39814097
     17     Locked     QAM256     33     579000000 Hz     -3.1     38.9     696613     20429
     18     Locked     QAM256     34     585000000 Hz     -2.8     38.8     4176     2461
     19     Locked     QAM256     35     591000000 Hz     -2.8     38.8     1665613     37299
     20     Locked     QAM256     36     597000000 Hz     -3     38.6     17461225     1787209
     21     Locked     QAM256     37     603000000 Hz     -3.2     38.6     6113920     593639
     22     Locked     QAM256     38     609000000 Hz     -3.6     38.5     13165886     3813
     23     Locked     QAM256     39     615000000 Hz     -2.8     38.6     4881     2116
     24     Locked     QAM256     40     621000000 Hz     -2.5     38.6     6324     3196
     25     Locked     QAM256     41     627000000 Hz     -3.2     38.4     7044     2621
     26     Locked     QAM256     42     633000000 Hz     -2.8     38.5     6682     2383
     27     Locked     QAM256     43     639000000 Hz     -2.2     38.5     6109     1509
     28     Locked     QAM256     44     645000000 Hz     -2.5     38.6     6008     2822
     29     Locked     QAM256     45     651000000 Hz     -3.1     38.2     7626     4697
     30     Locked     QAM256     46     657000000 Hz     -3.2     38.2     6765     2768
     31     Locked     QAM256     47     663000000 Hz     -3.3     38.1     6447     2186
     32     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0

Upstream Bonded Channels
Channel   LockedStatus  ChannelType ChannelID   SymbolRate        Frequency       Power     
      1       Locked       ATDMA      4       5120 Ksym/sec       35600000 Hz       46.5 dBmV
      2       Locked       ATDMA      1       5120 Ksym/sec       16400000 Hz       46.8 dBmV
      3       Locked       ATDMA      2       5120 Ksym/sec       22800000 Hz       46.8 dBmV
      4       Locked       ATDMA      3       5120 Ksym/sec       29200000 Hz       46.8 dBmV
      5       Not Locked       Unknown      0       0       0       0.0
      6       Not Locked       Unknown      0       0       0       0.0
      7       Not Locked       Unknown      0       0       0       0.0
      8       Not Locked       Unknown      0       0       0       0.0

Downstream OFDM Channels
Channel   LockedStatus  ProfileID  ChannelID    Frequency       Power       SNR/MER    ActiveSubcarrier    Unerror    Correctable   Uncorrectable
      1     Locked     0 ,1 ,2 ,3     48     722000000 Hz     -1.52 dBmV     37.7 dB     1108 ~ 2987     1315747555     1314983270     131747
      2     Not Locked     0      0     0 Hz     0 dBmV     0 dB     0 ~ 4095     0     0     0

Upstream OFDMA Channels
Channel   LockedStatus    ProfileID    ChannelID    Frequency       Power
      1     Not Locked     0      0     0 Hz     0 dBmV
      2     Not Locked     0      0     0 Hz     0 dBmV

2Nd splitter replaced 

able Diagnostic

Status: Good

Action:
Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help.
If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.

CM Status: Good

Downstream Status: Good

    Downstream Power Level: Good

    Downstream SNR Level: Good

Upstream Status: Good

    Upstream Power Level: Good


Current Time: Fri Mar 10 14:55:53 2023

Startup Procedure
Acquire Downstream Channel: 543000000 Hz  Locked
Connectivity State:          OK       Operational
Boot State:                  OK       Operational
Security:                   Enabled   BPI+
IP Provisioning Mode:       Honor MDD   IPv6 only


Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID  Frequency     Power    SNR   Correctables Uncorrectables     
      1     Locked     QAM256     28     543000000 Hz     0.4     39.2     0     0
      2     Locked     QAM256     17     471000000 Hz     1.2     40.3     0     0
      3     Locked     QAM256     18     477000000 Hz     0.8     40.2     1     0
      4     Locked     QAM256     19     483000000 Hz     1.4     40.3     0     0
      5     Locked     QAM256     20     489000000 Hz     1.2     40.3     0     0
      6     Locked     QAM256     21     495000000 Hz     0.7     40.1     1     0
      7     Locked     QAM256     22     501000000 Hz     1.1     40.2     0     0
      8     Locked     QAM256     23     507000000 Hz     1     40.2     0     0
      9     Locked     QAM256     24     513000000 Hz     0.8     40     0     0
     10     Locked     QAM256     25     519000000 Hz     1     40     1     0
     11     Locked     QAM256     26     525000000 Hz     0.7     39.8     2     0
     12     Locked     QAM256     27     531000000 Hz     0.6     39.5     0     0
     13     Locked     QAM256     29     555000000 Hz     0.5     39.4     3     0
     14     Locked     QAM256     30     561000000 Hz     0.6     39.5     3     0
     15     Locked     QAM256     31     567000000 Hz     0.4     39.3     2     0
     16     Locked     QAM256     32     573000000 Hz     0.7     39.4     0     0
     17     Locked     QAM256     33     579000000 Hz     0.8     39.3     3     0
     18     Locked     QAM256     34     585000000 Hz     0.7     39.3     2     0
     19     Locked     QAM256     35     591000000 Hz     0.3     39.1     1     0
     20     Locked     QAM256     36     597000000 Hz     0.5     39     4     0
     21     Locked     QAM256     37     603000000 Hz     0.6     39     2     0
     22     Locked     QAM256     38     609000000 Hz     -0.1     38.8     3     0
     23     Locked     QAM256     39     615000000 Hz     0.4     39     4     0
     24     Locked     QAM256     40     621000000 Hz     0.7     38.9     2     0
     25     Locked     QAM256     41     627000000 Hz     0.7     38.9     3     0
     26     Locked     QAM256     42     633000000 Hz     0.9     39     4     0
     27     Locked     QAM256     43     639000000 Hz     0.9     38.8     3     0
     28     Locked     QAM256     44     645000000 Hz     0.8     38.9     4     0
     29     Locked     QAM256     45     651000000 Hz     0.8     38.5     6     0
     30     Locked     QAM256     46     657000000 Hz     1     38.5     7     0
     31     Locked     QAM256     47     663000000 Hz     0.9     38.4     3     0
     32     Not Locked     Unknown      0     0 Hz     0.0     0.0     0     0

Upstream Bonded Channels
Channel   LockedStatus  ChannelType ChannelID   SymbolRate        Frequency       Power     
      1       Locked       ATDMA      3       5120 Ksym/sec       29200000 Hz       43.8 dBmV
      2       Locked       ATDMA      1       5120 Ksym/sec       16400000 Hz       43.8 dBmV
      3       Locked       ATDMA      2       5120 Ksym/sec       22800000 Hz       43.8 dBmV
      4       Locked       ATDMA      4       5120 Ksym/sec       35600000 Hz       43.3 dBmV
      5       Not Locked       Unknown      0       0       0       0.0
      6       Not Locked       Unknown      0       0       0       0.0
      7       Not Locked       Unknown      0       0       0       0.0
      8       Not Locked       Unknown      0       0       0       0.0

Downstream OFDM Channels
Channel   LockedStatus  ProfileID  ChannelID    Frequency       Power       SNR/MER    ActiveSubcarrier    Unerror    Correctable   Uncorrectable
      1     Locked     0 ,1 ,2 ,3     48     722000000 Hz     2.38 dBmV     38.0 dB     1108 ~ 2987     1254886     1254252     0
      2     Not Locked     0      0     0 Hz     0 dBmV     0 dB     0 ~ 4095     0     0     0

Upstream OFDMA Channels
Channel   LockedStatus    ProfileID    ChannelID    Frequency       Power
      1     Not Locked     0      0     0 Hz     0 dBmV
      2     Not Locked     0      0     0 Hz     0 dBmV

0

0

user_7b21bf7979

Contributor

 • 

24 Messages

2 years ago

After using the Chat Bot tech my speed is magically back up to 554 Down and 36 up. Still not the 900+ I was getting before but better. My upload speed being consistent through is a bit strange to me. 

the Chat Bot is still blaming the modem/router even though all the checks come back as good. 

If everything is coming back good and the speeds are still low would it be wrong to assume I might be, being throttled?  

0

0

user_7b21bf7979

Contributor

 • 

24 Messages

2 years ago

Putting this back out there. I am still only getting about half the speed I should at most currently it dropped back down to the low 100's and went back up to 600's in a 10 min span . Status below are Modem to router not tested from any device testing only what is coming into the router. 

I really don't want to have to call, they always give me the run around every time I call say everything is fine that its my modem when I know its not the modem. 

2023-03-13 4:04 PM
632.17 Mbps
40.77 Mbps
2023-03-13 4:00 PM
135.38 Mbps
42 Mbps
2023-03-13 12:23 AM
664.54 Mbps
40.93 Mbps
Cable Diagnostic
Status:   Good
Action:  
Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help.
If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
CM Status: 
Downstream Status: 
Downstream Power Level: 
Downstream SNR: 
Upstream Status: 
Upstream Power Level: 
 
 
Advanced Information
Frequency Start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 543000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD IPv6 only
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 28 543000000 Hz 0.0 dBmV 39.1 dB 3593 30
2 Locked QAM256 17 471000000 Hz 0.8 dBmV 40.2 dB 272 29
3 Locked QAM256 18 477000000 Hz 0.5 dBmV 40.1 dB 396 27
4 Locked QAM256 19 483000000 Hz 0.9 dBmV 40.2 dB 437 27
5 Locked QAM256 20 489000000 Hz 0.9 dBmV 40.2 dB 387 28
6 Locked QAM256 21 495000000 Hz 0.4 dBmV 40.0 dB 720 30
7 Locked QAM256 22 501000000 Hz 0.7 dBmV 40.1 dB 694 31
8 Locked QAM256 23 507000000 Hz 0.6 dBmV 40.1 dB 722 30
9 Locked QAM256 24 513000000 Hz 0.5 dBmV 39.9 dB 1023 32
10 Locked QAM256 25 519000000 Hz 0.7 dBmV 39.9 dB 1156 30
11 Locked QAM256 26 525000000 Hz 0.3 dBmV 39.5 dB 2216 33
12 Locked QAM256 27 531000000 Hz 0.3 dBmV 39.4 dB 1871 30
13 Locked QAM256 29 555000000 Hz 0.1 dBmV 39.3 dB 5171 28
14 Locked QAM256 30 561000000 Hz 0.3 dBmV 39.3 dB 5147 29
15 Locked QAM256 31 567000000 Hz 0.1 dBmV 39.2 dB 6618 29
16 Locked QAM256 32 573000000 Hz 0.2 dBmV 39.2 dB 7094 43
17 Locked QAM256 33 579000000 Hz 0.4 dBmV 39.2 dB 8638 33
18 Locked QAM256 34 585000000 Hz 0.3 dBmV 39.1 dB 9839 46
19 Locked QAM256 35 591000000 Hz 0.0 dBmV 39.0 dB 10395 52
20 Locked QAM256 36 597000000 Hz 0.3 dBmV 38.9 dB 15191 48
21 Locked QAM256 37 603000000 Hz 0.4 dBmV 38.9 dB 12442 57
22 Locked QAM256 38 609000000 Hz -0.3 dBmV 38.7 dB 14024 31
23 Locked QAM256 39 615000000 Hz 0.1 dBmV 38.8 dB 16316 28
24 Locked QAM256 40 621000000 Hz 0.3 dBmV 38.7 dB 16937 28
25 Locked QAM256 41 627000000 Hz 0.4 dBmV 38.7 dB 19553 29
26 Locked QAM256 42 633000000 Hz 0.6 dBmV 38.8 dB 16710 24
27 Locked QAM256 43 639000000 Hz 0.6 dBmV 38.7 dB 21297 27
28 Locked QAM256 44 645000000 Hz 0.6 dBmV 38.7 dB 17690 29
29 Locked QAM256 45 651000000 Hz 0.5 dBmV 38.3 dB 23984 25
30 Locked QAM256 46 657000000 Hz 0.8 dBmV 38.3 dB 22947 25
31 Locked QAM256 47 663000000 Hz 0.6 dBmV 38.2 dB 21811 30
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 43.5 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 43.5 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 43.8 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 43.3 dBmV
5 Not Locked Unknown 0 0 0 0.0 dBmV
6 Not Locked Unknown 0 0 0 0.0 dBmV
7 Not Locked Unknown 0 0 0 0.0 dBmV
8 Not Locked Unknown 0 0 0 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock Status Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier
Number Range		 Unerrored
Codewords		 Correctable
Codewords		 Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 48 722000000 Hz 2.18 dBmV 37.7 dB 1108 ~ 2987 4724582007 4721198667 0
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV

0

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