1200 MB service. slow WIFi

Hello, u/dritisdasht! I'm sorry to hear about the slow speeds being experienced; you should definitely be able to reach those higher speeds over Wi-Fi. I'd like to take a look at things as well on our end! Please send me a [Modmail message](https://comca.st/3wIAwel) and include your full name and service address, so I can assist you.

I cant get the link to work.

@ComcastKaitlan 

You gave a link to Reddit not a chat here....

@dritisdasht I don't think comcast knows anything when it comes to their own service. Don't feel bad, you aren't alone. Millions of us pay for fast speeds yet barely get a third of that, then comcast says nothing is wrong.

@dritisdasht wrote: "I cant get the link to work."

To send a private message containing the requested information:

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•  - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window.
• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.