D

Visitor

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2 Messages

Thu, May 27, 2021 8:42 PM

1200 MB service. slow WIFi

i have the 1200mb service but i only get about 350 mb over wifi. the tech came to my house today and told me i was unable to get anywhere close to the 1200 over wifi only hard wired. my question is, is that just because xfinity equipment cant put out those speeds over wifi or is that speed just no capable over wifi? can i buy an aftermarket router and reach those speeds over wifi? it seems like i can from what im reading. 

any help is greatly appreciated. 

thanks 

Responses

Official Employee

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204 Messages

2 m ago

Hello, u/dritisdasht! I'm sorry to hear about the slow speeds being experienced; you should definitely be able to reach those higher speeds over Wi-Fi. I'd like to take a look at things as well on our end! Please send me a [Modmail message](https://comca.st/3wIAwel) and include your full name and service address, so I can assist you.

Visitor

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2 Messages

2 m ago

I cant get the link to work.

 

EG

Expert

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88K Messages

2 m ago

@ComcastKaitlan 

You gave a link to Reddit not a chat here....

Visitor

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18 Messages

2 m ago

@dritisdasht I don't think comcast knows anything when it comes to their own service. Don't feel bad, you aren't alone. Millions of us pay for fast speeds yet barely get a third of that, then comcast says nothing is wrong.

BruceW

Gold Problem Solver

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22.6K Messages

2 m ago

@dritisdasht wrote: "I cant get the link to work."

To send a private message containing the requested information:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •  - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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