dan_u's profile

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Tue, Oct 6, 2020 5:00 PM

11 outages since Sept 1. Comcast says "that's not too bad" on phone.

Today, our Comcast service for internet went down 3 separate times for at least 30 minutes each. One of the outages was over an hour. This has happened on 11 days of the last 37 or 30% of the time.

Comcast phone system is designed to NOT allow you to easily reach an agent. I ended up spending over an hour on the phone with them today.


Why is this acceptable to Comcast? How is 11 out of 37 days downtime even remotely acceptable to any ISP?


Comcast is horrible. I cannot wait to switch to another provider. I encourage all of you to do the same. We deserve better and if Comcast won't deliver, let's find someone who will. Maybe AT&T will be better? RCN? Verizon? Lots of options. They are NOT a monopoly. 


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3 Messages

1 y ago

Yeah no respectable IT department accepts an availability below 99%...
They also need to get into the 21st century and stop with the 6hr scheduled maintenance... when working from home a 6 hr maintenance window is ridiculous, have they not heard of redundancy?

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