tannebil's profile

Contributor

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26 Messages

Tuesday, April 23rd, 2024 7:12 PM

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10GB Upgrade - Upload Speeds

I got an email from Xfinity yesterday telling me that I could now enjoy a 5-10x improvement in upload speeds from the Xfinity 10G Network. However, I do regular speed testing and it's clear if I actually got ny improvement. Is there some way to tell other than just doing speed tests? 5-10X compared to when?

My journey is that for the past few years, I normally got 950/17 when I tested but at some point earlier this year (Feb I think), it jumped to 1400/40 (sweet!). Then last week, I changed my service to drop Xfinity video and, as part of that, since I was on a Double-Play package, Xfinity re-provisioned my modem with my new Internet service (800 Mb). My speed is now 950/120 which is consistent with my expectations as the rep had warned that the 1400 was a provisioning error and the "report card" said I would get 120 Mb up with 800 Mb service. That's all fine and 17->40->120 definitely fits 5-10X. However, 40->120 does not. Should I expect a 5-10x improvement from last week's change, i.e. 200-1200? Or a 5-10x improvement from 17 Mb?

Accepted Solution

Official Employee

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1.1K Messages

2 months ago

 

tannebil Great question! You mention a few speeds so I will provide the old and new speed information for the range. You can of course check your Xfinity app in your plan description to see what speed you are set up for to confirm.  The 800Mbps would be our SuperFast speed, this was previously 800 Mbps Down /20 Mbps up, after the upgrades if you have the correct equipment you can receive 800Mbps Down /100 Mbps UP. https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.03.14%20Full%20List%20of%20Compatible%20Devices.pdf
This is a PDF version of our device info page that shows all compatible devices  https://www.xfinity.com/support/devices/#results At the top of the PDF list however it does go over the modems that are approved to receive the Full speed upgrade in Next generation areas. If you are using one of the 7 approved Next generation devices or one of our Xfi gateways you will receive the new upload speed specifically. For the next speed up that would be our Gigabit speed which was previously 1.0 Gbps Down /20 Mbps Up and with the correct equipment in an upgraded area that would now be 1.0 Gbps down /100 Mbps Up. Then we have our Gigabit Extra speed which was 1.2 Gbps Down /35 Mbps UP and is now 1.2 Gbps Down /200 Mbps UP. We always try to oversend on both ends, but these are the standard speeds with the upgrades. If you are not using one of the approved modems or one of our gateways you would not receive the upgraded speeds as expected. The other supported devices shown on the list in the lower sections are not rated to support the newly upgraded network. I hope that helps set a better expectation on the new next-generation upload speeds you should be expecting.

 

Contributor

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26 Messages

Thanks! I read your reply as saying I was overweighting the timing of the upgrade email and that the "report-card" performance I got immediately after I changed my plan is the post-upgrade performance referred to in the email.

Official Employee

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1.2K Messages

You’re welcome! Based on the higher upload speeds you are now receiving, the upgrades have occurred in your area and the modem has the correct boot file for the next generation upload speeds. Many of our speed tiers went from 10 Mbps upload to 100 Mbps upon being upgraded. Those speed tiers received an improvement that were 10 times faster than before. 

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