Baonguye91's profile

Regular Visitor


5 Messages

Thu, Apr 30, 2020 5:00 PM unable to sign in to wifi

I have been unable to log into my xfinity router wifi or the xfinity wifi hotspot. Whenever I try connecting, the sign in window pops up but stays stuck at the loading wheel so I cannot log in. The diagnostic tab on my account reports my router being connected, but my devices say that there is no connection. Attached are screenshots of this


The router has been restarted through the online button and the gateway has been reset too, but the issue persists on both my phone and laptop.







87K Messages

1 y ago

Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here