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user_3arxnt
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Wednesday, January 17th, 2024 4:03 AM

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10.0.0.1 admin panel password reset

when I try to log in to the admin panel for my router it says you are using the default please change it but when I try to change it, it says please log in first. I am stuck in a never ending loop like Sisyphus pushing the boulder. 

Question

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Updated 

1 year ago

195

2

EG

Expert

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110K Messages

1 year ago

Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.

Good luck !

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user_3arxnt

3 Messages

I did that, it did not work

1 year ago

0

XfinityChelseaB

Official Employee

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1.6K Messages

Hello @user_3arxnt, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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1 year ago

0

EG

Expert

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110K Messages

1 year ago

Sorry. Try getting it swapped out by them for another. Or just get your own equipment. Good luck !

(edited)

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