$100 Technician Charge – Unfair and Uninformed

Hi everyone, we've had ongoing Xfinity internet issues for weeks—frequent disconnections day and night. Our modem kept rebooting and blinking red or yellow for 10–20 minutes before reconnecting.

I contacted Xfinity multiple times via chat and phone. Troubleshooting didn’t help. They sent a new modem, which worked briefly before the same problems returned.

All I received were two bill credits ($15 and $20), but I’m paying for reliable service, not temporary fixes. I asked neighbors, and many Xfinity users reported similar issues.

Eventually, a support rep offered to send a technician. I mentioned the widespread outages, but he couldn’t confirm anything. Most importantly, no one told me there would be a $100 charge.

The technician found no issues but replaced the wires from the street. He didn’t touch anything inside, not a single wire or reset the modem. Two days later, the problem returned.

Now I see a $100 charge on my bill. Why am I being billed for a visit that didn’t fix anything—and wasn’t disclosed upfront? Had I known, I might’ve switched providers.