100$ Installation fee waiver

Hi Xfinity team,

This is Malik Attiq, coming from a recent experience transferring my service from ZIP 77598 to 77062. I would like to kindly request a waiving of the $100 service fee charge applied to my account from this service. I will provide all context, and I hope you understand my situation.

I am a Gold member customer of Xfinity for several years, and I wanted to transfer service to a new address. I had calls with support, and with their help they confirmed a transfer of service to the new address. However, I still did not have internet for 2 3 days . I called support again, and they still said they confirmed a complete transfer of service to the new address.

A technician was decided to come out to my address to look into the problem. It was theorized that the pre-installed Gateway device was not working. I was not told that this service would cost any amount of money.

In summary, my internet was transferred 2 days later than I originally setup for, I was told that my internet was confirmed to be transferred when in fact it was not, the problem arose from a pre-installed Gateway device and I was not informed that there would be any charge. With all this information in mind, I believe that the $100 service fee should be completely waived.