10 APPOINTMENTS — NO SHOWS, tech [Edited] (Ryan)

My name is [Edited: "Personal Information"]. I purchased a home 2.5 months ago and scheduled Xfinity WiFi installation for 02/03/25. As of 04/01/25, I still have no WiFi. Technician Ryan [Edited: "Personal Information"] has been scheduled 9 times and has never shown up. He falsely claimed I or my building refused service, which is untrue.

Xfinity has done nothing but reschedule me over and over. I have lost over $15,000 due to not having WiFi, taking 9 days off work, and today—April 1st, when my bills are due—I still have no service. I have waited outside multiple times after being told the tech was arriving, only for him to never show.

Xfinity refuses to connect me to dispatch, the technician, or a supervisor who can resolve this. There are 15 open escalation tickets, yet nothing has changed. My building confirms they never refused service. I feel completely defeated and need help immediately. This situation is unacceptable, and I need immediate installation so I can continue working and pay my bills. I am demanding urgent action and accountability for Ryan’s repeated no-shows

I deserve an answer for this unprofessionalism and indirect disrespect ! I do not deserve this type of treatment. You guys keep purposely Scheduling the same tech to come to my house after he has not showed up is intentional and deliberate by Xfinity. I am not pleased with the service Xfinity has provided me with where something as simple as a WiFi installation has taking more then 2 months. You guys have been in haziness for YEARS and I am in disbelief in 2025 that I having these issues. I am not asking for a spaceship, I am asking for something simple. WIFI. Please help, I am loyal lifelong customer for Xfinity and have never been treated this way. For over 10 years, I have been a customer.