New Poster
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3 Messages
Your network is offline error 99999
Xfinity streaming app on my TCL Roku tv has repeatedly had a black box with a message saying that the network is offline however content both audio and video are streaming and I can change channels but I can’t see picture due to black box overlaying streaming picture.
Turning tv off and on does not solve problem. Also loaded a different app then went back to Xfinity app and still had problem.
How do I solve this?
XfinityRaul
Official Employee
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1.4K Messages
2 months ago
I'm sorry to hear you're still getting this error message even after troubleshooting on your own, @user_6b4lqm . Don't worry, you're definitely in the right place to getting this figured out. Have you by any chance attempting to uninstall the Stream app from your tv and then downloading it again? Are you having this same issue with any other device?
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user_6b4lqm
New Poster
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3 Messages
2 months ago
I have not deleted and reinstalled the Xfinity app this month. Deleting and reinstalling installing the app is a fairly frequent suggestion for every app issue. I’ve concluded that the Xfinity app is not reliable or stable with many different and continuous issues.
This “your offline error” is obviously not true because the channel is streaming the tv show behind the black box. Also my, iPhone, iPad and tvs in other rooms are all online and working fine.
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