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user_xqst08
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Thursday, May 16th, 2024 10:10 PM

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Your customer service is terrible!

Your customer service is terrible and your AI is pathetic. Highly disingenuous for your AI chat "agents" to pretend to be real people. Your pathetic and you should be ashamed of yourselves 

Question

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Updated 

4 months ago

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XfinityDilary

Official Employee

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1.8K Messages

6 months ago

 

user_xqst08 I'm sorry to hear you feel this way. This is not the experience we would like you to have when requesting support. We'd like to help with any service concerns. How can we assist? 

 

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user_lzap1i

8 Messages

6 months ago

Agree!! Customer service keeps you going in circles, asks you to answer nonsense questions that have NOTHING to do with your issue. Going on 12 days of being unable to stream Live TV on desktops running Edge or Chrome and on my Android, no channels load. Everything was fine for years. If you GOOGLE these issues you will find the exact same complaints going back years. Absolute waste of time to call Customer "Service". One Tier 2 technician wanted me to schedule a home service call to troubleshoot my cell phone.

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user_56am4w

1 Message

4 months ago

We are in total agreement with the above.  A senior level agent was [Edited: "Language"] and hung up on me.  Wasted my whole afternoon....total [Edited: "Language"]

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XfinityThomasA

Official Employee

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1.7K Messages

 

user_56am4w - Our team can help! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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4 months ago

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