You said my 89 year bed ridden diamond member could pay October 1 2023 then shut it off

Hello, @user_6293dc. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place to ensure service wouldn't be interrupted before a payment is made. I know how important it is to have service active for a family member who relies on their service for their entertainment needs while unable to leave their bed. 

Due to account security we are unable to set up payment arrangements over Xfinity Forums, but there is a great self-service option available through our Xfinity Assistant to check if the account is eligible for a payment arrangement and to set one up: https://www.xfinity.com/support/articles/set-up-payment-arrangement.