Visitor

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2 Messages

Sunday, August 3rd, 2025

Xumo stream box stuck on settings page

My Xumo stream box is stuck on the settings page. I tried pressing the home button and nothing works. I tried unplugging it and restarting the device and this also does not work. Please help me fix this. 

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Official Employee

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2.4K Messages

21 hours ago

 

user_vamp

Thank you for reaching out and creating a new post. I understand you are running into some issues with your Xumo device. After some troubleshooting, I see you can't get out of the settings page. I found the account is clear, and I don't see any reported issues on our end. Does the device not respond to any function on the remote? 

 

Visitor

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2 Messages

Thanks for your response! The device does respond to the remote. I can navigate within the settings page and control the volume. I just can’t exit the settings page and get to viewing the streaming channels. It also sometimes wants me to connect my XFinity account when I’ve already connected it. 

Official Employee

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2.6K Messages

 

user_vamp - Thank you. We know tech issues can be frustrating, and we’re here to help make things easier. When troubleshooting a Xumo box, it’s often helpful to start with the basics: double-check that all cables are securely connected, especially the HDMI, and make sure your TV is set to the correct input. If the box isn’t responding, try unplugging it for a minute before plugging it back in — a quick reset can often do the trick. Also, if the remote isn’t working, check the batteries and ensure you’re pointing it directly at the box. If you’ve already tried these steps and things still aren’t working, let me know — we can dig deeper together.

 

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