Xumo has bluetooth settings but wont allow me to connect

I was forced to upgrade from an xfinity flex box. My flex just stopped working one day and when I spoke to xfinity, I was told that it wasn't supported any longer because they changed over to the xumo boxes. Which is super Irritating because it was working perfectly fine and had been for a very long time but I went along with having them send me the xumo box. Well I got it connected to my home internet and when I attempted to connect my Bluetooth sound system..... I went into the Bluetooth settings of the xumo, it had the option to add a new Bluetooth device..... it was even able to scan for Bluetooth devices and found my soundbar in the list of available devices...... however the [edited: All caps] I swear sometimes it feels like they just want to mess with customers and waste our time, energy, and money!