Xumo has bluetooth settings but wont allow me to connect

I was forced to upgrade from an xfinity flex box. My flex just stopped working one day and when I spoke to xfinity, I was told that it wasn't supported any longer because they changed over to the xumo boxes. Which is super Irritating because it was working perfectly fine and had been for a very long time but I went along with having them send me the xumo box. Well I got it connected to my home internet and when I attempted to connect my Bluetooth sound system..... I went into the Bluetooth settings of the xumo, it had the option to add a new Bluetooth device..... it was even able to scan for Bluetooth devices and found my soundbar in the list of available devices...... however the XUMO BOX WILL NOT ACTUALLY CONNECT TO THE FREAKIN BLUETOOTH..... WHY WOULD XFINITY SEND OUT A DEVICE THAT SAYS IT HAS BLUETOOTH ABILITIES.... WHICH IS WHY IT IS AN OPTION IN THE SETTINGS.... BUT THE DEVICE WILL NOT ACTUALLY CONNECT?!? WHAT IS THE POINT IN HAVING BLUETOOTH SETTINGS IF IT WONT ALLOW ANYTHING TO ACTUALLY CONNECT VIA BLUETOOTH?!? I swear sometimes it feels like they just want to mess with customers and waste our time, energy, and money!