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JGuac34
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3 Messages

Friday, February 7th, 2025 11:25 PM

Xumo box and Xfinity Stream Error: TVAPP-00209

Using the Xumo box, Xfinity Stream app, Live TV:

Every channel I attempt to view, I get the error 
"This Video Cannot be played.
Error: TVAPP-00209"

However, if I use my Roku, Xfinity Stream app, I can view EVERY SINGLE channel successfully.
Other apps such as Netflix and Peacock work fine.
I have tried Restarting the Xumo, several times. 
I've also tried a Factory Reset. Both of these troubleshooting steps did not fix the problem.

I'm a new subscriber to Xfinity NOW StreamSaver. It's frustrating that the Xumo box provided by Xfinity does not work with the Xfinity Stream app.

Question

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Updated 

2 months ago

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3

XfinitySheila

Official Employee

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1.1K Messages

2 months ago

 

JGuac34 Hi there! If I am understanding correctly, you are attempting to use two services which is why you are not able to view your NOW cable TV on your XUMO box. These are not intermixable and different services all together. 

 

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0

user_y32wi3

1 Message

2 months ago

Hi,

can you help me?

0

0

BlueSchmoo

2 Messages

2 months ago

I got my box Saturday, had same issue, rebooting to no avail. What I did, signed out of Xfinity stream on ALL other devices (iPad etc.) disconnected power from Xumo, restarted my (modem) gateway, reconnected Xumo to power (it took a bit for it to reconnect) once it booted up Xfinity stream is now working on the Xumo box.

1

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XfinityJustinC

Official Employee

 • 

1.2K Messages

@BlueSchmoo​ thank you for taking time to reach out to this post, and provide the steps you took to get the Xfinity Stream working on the Xumo box. 

I did want to check in to see if the Xfinity Stream App is still working on the Xumo box, please follow up at your convenience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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