3 Messages
Xfnity streaming app not working on my kindle HD10
The app appears on my kindle to sign. When I click on sign in nothing shows up where I can sign in
3 Messages
The app appears on my kindle to sign. When I click on sign in nothing shows up where I can sign in
XfinityPaula
Official Employee
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1.1K Messages
9 months ago
Hello @user_7ct88a Thank you so much for sharing the trouble you are having with the Stream app on the kindle device. I believe the issue is due to the app not being compatible with the device. I checked the systems requirements here, and I was not able to locate any details for the kindle. Do you have the option to uninstall and reinstall the Xfinity Stream application?
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BruceW
Gold Problem Solver
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26K Messages
9 months ago
https://www.xfinity.com/support/articles/xfinity-tv-app-requirements says Amazon Fire TV and tablet devices must be running Fire OS 6 or later. Some Fire HD 10 devices may not be capable of running Fire OS 6 or higher and so won't meet the requirements of the Stream app. For the latest Fire OS version supported by tablet devices see https://www.amazon.com/gp/help/customer/display.html?nodeId=G2JXLC4L34GX73TE.
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