john_grundler's profile

New Poster

 • 

4 Messages

Sat, Aug 17, 2019 1:00 PM

Xfinty stream bata

Xfinty stream bata on my samsung tv only shows movies i owen but nothing else.

on my phone it will show all.I like to watch the free movies on my tv.

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Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@john_grundler wrote:

Xfinty stream bata on my samsung tv only shows movies i owen but nothing else.

on my phone it will show all.I like to watch the free movies on my tv.


remove the app on your samsung TV. then unplug the TV from AC power for 30 seconds or more then plug back in. reinstall the samsung beta stream app, and sign in (accept the terms and conditions). working now? 

New Poster

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4 Messages

2 y ago

no that did not help.

Rustyben

Expert

 • 

24K Messages

2 y ago


@john_grundler wrote:

no that did not help.


do you have a smart phone or tablet that you can use and uninstall the app on that device and sign back in to see if the account is working ok?

New Poster

 • 

4 Messages

2 y ago

it works om my phone.

Rustyben

Expert

 • 

24K Messages

2 y ago


@john_grundler wrote:

it works om my phone.


gone as far as we can. An official employee will usually reply within 72 hours of your original post.

New Poster

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4 Messages

2 y ago

thanks i hope so.

Official Employee

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2.5K Messages

2 y ago

Hi there, john_grundler. Welcome and thank for you for posting here in the community for support. Very sorry about the delay in us getting back to you on this. It sounds like we may need to refresh and re-sync your service, considering it's stuck in that 'purchases' section. This is actually something I have come across before and I will absolutely see what I can do for you here in this case. It starts with your username and it does involve your modem as well, even though the app/service seems to be working on other devices of yours. Please be sure to confirm compatibility through here, especially if this is the first time you're using the app on this device: https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung. Firmware on the device being used is a big factor with issues of this nature too and you can find more out about checking that here: https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs. Please go ahead and send me a private message with your name (first and last) so I can take a look at a few things on this end as well.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

I look forward to your reply!

 

 

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