New Poster
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4 Messages
Xfinty stream bata
Xfinty stream bata on my samsung tv only shows movies i owen but nothing else.
on my phone it will show all.I like to watch the free movies on my tv.
New Poster
•
4 Messages
Xfinty stream bata on my samsung tv only shows movies i owen but nothing else.
on my phone it will show all.I like to watch the free movies on my tv.
Responses
Rustyben
Expert
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24K Messages
2 y ago
remove the app on your samsung TV. then unplug the TV from AC power for 30 seconds or more then plug back in. reinstall the samsung beta stream app, and sign in (accept the terms and conditions). working now?
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john_grundler
New Poster
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4 Messages
2 y ago
no that did not help.
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Rustyben
Expert
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24K Messages
2 y ago
do you have a smart phone or tablet that you can use and uninstall the app on that device and sign back in to see if the account is working ok?
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john_grundler
New Poster
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4 Messages
2 y ago
it works om my phone.
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Rustyben
Expert
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24K Messages
2 y ago
gone as far as we can. An official employee will usually reply within 72 hours of your original post.
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john_grundler
New Poster
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4 Messages
2 y ago
thanks i hope so.
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ComcastMorgan
Official Employee
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2.5K Messages
2 y ago
Hi there, john_grundler. Welcome and thank for you for posting here in the community for support. Very sorry about the delay in us getting back to you on this. It sounds like we may need to refresh and re-sync your service, considering it's stuck in that 'purchases' section. This is actually something I have come across before and I will absolutely see what I can do for you here in this case. It starts with your username and it does involve your modem as well, even though the app/service seems to be working on other devices of yours. Please be sure to confirm compatibility through here, especially if this is the first time you're using the app on this device: https://www.xfinity.com/support/articles/activating-xfinity-stream-samsung. Firmware on the device being used is a big factor with issues of this nature too and you can find more out about checking that here: https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs. Please go ahead and send me a private message with your name (first and last) so I can take a look at a few things on this end as well.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
I look forward to your reply!
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