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blickz
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Friday, March 5th, 2021 12:00 PM

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Xfinity.com/stream on PC - no longer working

Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service.

 

Is there a fix?

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3 years ago

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Rustyben

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24.6K Messages

4 years ago

@blickz wrote:

Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service.

 

Is there a fix?

on what device are you using the stream website? operating system? browser?

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mv603

New Poster

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2 Messages

4 years ago

The same thing is happening to me. Lenovo Windows 10 laptop latest chrome, xfinity.com/stream. It is asking for Flash to be enabled and won't play. We all know Flash is no longer supported by Adobe. Same setup, it always used to work, but now it doesn't. Why would it be asking for Flash???

 

You said: """Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service."""

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Rustyben

Expert

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24.6K Messages

4 years ago

@mv603 wrote:

The same thing is happening to me. Lenovo Windows 10 laptop latest chrome, xfinity.com/stream. It is asking for Flash to be enabled and won't play. We all know Flash is no longer supported by Adobe. Same setup, it always used to work, but now it doesn't. Why would it be asking for Flash???

 

You said: """Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service."""

try loading the stream site. right click the lock icon in the url area.  select cookies (will be for the xfinity site) and remove them all one at a time. close browser and relaunch and go to the stream site. working?

2

user_d2ca68

Visitor

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1 Message

@Rustyben This works, but I have to do it every time I login the site...?

4 years ago

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XfinityDena

Official Employee

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2.5K Messages

That is a great question! First of all I am glad clearing the cookies and cache helped clear the errors you encountered with trying to stream. You shouldn't have to do this each time you want to stream but I would highly recommend to complete these steps to help keep your browser working efficiently! I personally do this about 2 times a month if not more. When you get a chance also check out our Stream app! I love it as it lets you take your TV experience with you when you leave the house! You can get this app and more at the Google play store for android or if you have an Apple device, the Apple app store.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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lechols

New Poster

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6 Messages

3 years ago

My Xfinity streaming quit working.   Have cleared the cookies, cache, and restarted.  Tried 3 different browsers.  I still get the TVAPP 00170 error.   Have had 3 chat sessions with support.   No results.   Any ideas on what to try next?  

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1stein

Frequent Visitor

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15 Messages

@lechols Same exact problem. I have had 3 sessions with support and I tried Edge, Firefox, and Chrome. The weird thing is that it works fine on my Android Samsung tablet. I still want it to work on my desktop PC with a 26" screen. 

(edited)

3 years ago

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XfinityVianney

Official Employee

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1.7K Messages

Hi, @1stein. I see you are in a similar situation, and you've reached out for assistance. With that said, you didn't see any changes. We did have customers clear their cache and cookies which did lead to success for some. Did you complete this for every browser you used? Have you tried an incognito tab as a test? Have other users in the home tried their profile on the same desktop? If so, do they get the error as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

lechols

New Poster

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6 Messages

 My Xfinity streaming still does not work.  It's been inoperative for two weeks. 

I've done everything Xfinity asked.  I sent my message to EmilyB as directed and no results. 

How much longer if anyone from Xfinity is reading this?

3 years ago

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lechols

New Poster

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6 Messages

Well, here we are and streaming does not work for me.   I'm approaching three weeks without streaming.  

I did get a call some days ago from Xfinity as to why I rated them lowest level as I would not recommend their services to a friend.   I explained about streaming. 

It must have been a survey data aggregator that called with no other attempts to repair this malfunction. 

Hello, Xfinity.   Are you there to respond to my request for repairing this difficulty?  It looks like others have the same problem with TVAPP-00170.  

Whom in corporate do I need to write a letter for assistance?  Xfinity, please provide a name and corporate address.  

3 years ago

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user_f5ca4f

Visitor

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1 Message

Same issue as other folks posting, 3 weeks without streaming. I have cleared my cache, cleared the cookies, restarted the modem, used Microsoft Edge and Google, did the incognito tab and was on with a chat tech person for over one hour. Still receiving the same message problem with TVAPP00170. It is time for Xfinity to resolve the problem and provide a discount for service to all that are affected.

3 years ago

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user_7e6594

Visitor

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1 Message

3 years ago

Yea the streaming site has been complete trash lately. All the Paramount channels stopped working weeks ago . And today I'm having problems with all the channels. Yet when I stream on the actual channels websites, they're fine! So it's not my computer or internet not being good enough. Some things wrong with the site. Keeps erroring out and retrying constantly 

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XfinityChristina

Official Employee

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923 Messages

Hi, @user_7e6594. Did you try the steps above with clearing cache and cookies? Is this an issue with audio, or pixelation/n picture? If not, what error message do you receive? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

cbc613

New Poster

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4 Messages

I've had a similar issue in the last day with some TV Go channels streaming (e.g., ESPN stations, FX, NatGeo) but most are not. The error on other channels is "We've run into a problem while streaming..." then a TVAPP-00140 (System Compatibility) message. If this was a system/browser issue, i would think it would apply across all channels. I'm using the Chrome browser on a ChromeOS (Chromebox) platform, same setup I've had for about 7 years. I've cleared cache/cookies, reset my Chromebox and router with no differences. I do receive all channels when streaming through the app on my iPhones (6 and 11) and iPad.

3 years ago

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cbc613

New Poster

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4 Messages

Additional info: Like the above user, I get a couple of retry messages before erroring out on most stations. Even the Xfinity audio (MusicChoice) stations are doing this. I've had no issues with any of my other web based streaming sites (Netflix, Amazon Video, YouTube, etc.).

3 years ago

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CCDaryl

Problem Solver

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828 Messages

Hi @cbc613

 

That is odd that you are experiencing this on your computer but do not have this issue on your iPhones. I'd like to trouble shoot this for you. Could you please send me a Direct Message with your full name and address? You can send me a Direct Message by clicking on the Chat icon box (located in the upper right corner left of the notification bell. It will say Direct Messaging when you hover over it). After clicking that you will next click the pen/pad icon, and lastly Xfinity Support. Thank you for your time. 

I no longer work for Comcast.

3 years ago

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user_d5a2f5

Visitor

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1 Message

3 years ago

The xfinity.com/stream website does not work on my PC! Apparently, I am having the same issues like everyone else!! I have done all the above troubleshooting, and the website still does not work. When I login the message "Xfinity Now connecting to your entertainment experience" and it's in loading mode. I can login to the xfinity.com website with no problem, but not the stream website. Also, I have no issues with logging in other streaming networks. Just like everyone else, I can watch on my phone with no problem, but obviously there is a glitch in your system. This is such an inconvenience! I am not a happy camper!

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DreamSayerZ

Problem Solver

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568 Messages

@user_d5a2f5 Are you using a Mac by chance and Safari?

3 years ago

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TL1

Visitor

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4 Messages

3 years ago

Streaming has not been working for the past few weeks on my PC with the same Error TVAPP-00170 code....signed in and out, cleared cache, deleted streaming link and reinstalled ...nothing ...spoke to Tech support this past week and though I have complained about issue no follow up and no ticket even issued the last time...no other issues with other streaming or video playback sites on other devices like a Kindle.....using Win 10  and Edge....all up to date

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DreamSayerZ

Problem Solver

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568 Messages

@TL1

Error TVAPP-00170 can happen if your stream account has too many signed in users or active devices. Did Xfinity support check this for you? I've seen a few posts where folks were way over their limit somehow. Xfinity had to de-provision all the registered devices on their account. Only thing is you need to login and reactivate all your devices again.

Xfinity TV customers can stream up to five devices at the same time, with a total of 45 devices registered on the account. The limit of five simultaneously streaming devices includes Partner Devices, mobile devices (iPad, tablets, phones), and computers.

Contact them here on this forum. Click the Direct Messaging chat icon in the top right corner of the page, click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. Give them your first and last name, full address, and the error code you are receiving.

(edited)

3 years ago

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lechols

New Poster

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6 Messages

@TL1

Same situation for me.  Been without streaming for 4 weeks.   Completed all they told me to do.  No relevant responses. 

 

3 years ago

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