blickz's profile

New Poster

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1 Message

Fri, Mar 5, 2021 12:00 PM

Xfinity.com/stream on PC - no longer working

Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service.

 

Is there a fix?

Responses

Rustyben

Expert

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24.1K Messages

6 m ago


@blickz wrote:

Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service.

 

Is there a fix?


on what device are you using the stream website? operating system? browser?

New Poster

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2 Messages

6 m ago

The same thing is happening to me. Lenovo Windows 10 laptop latest chrome, xfinity.com/stream. It is asking for Flash to be enabled and won't play. We all know Flash is no longer supported by Adobe. Same setup, it always used to work, but now it doesn't. Why would it be asking for Flash???

 

You said: """Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service."""

Rustyben

Expert

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24.1K Messages

6 m ago


@mv603 wrote:

The same thing is happening to me. Lenovo Windows 10 laptop latest chrome, xfinity.com/stream. It is asking for Flash to be enabled and won't play. We all know Flash is no longer supported by Adobe. Same setup, it always used to work, but now it doesn't. Why would it be asking for Flash???

 

You said: """Is xfinity.com/stream just completely not working for a PC anymore? Flash was decommissioned as of 12/31/20 and in all browers, the website still suggests that you need Flash to access the TV streaming service."""


try loading the stream site. right click the lock icon in the url area.  select cookies (will be for the xfinity site) and remove them all one at a time. close browser and relaunch and go to the stream site. working?

Visitor

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1 Message

@Rustyben This works, but I have to do it every time I login the site...?

Official Employee

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291 Messages

That is a great question! First of all I am glad clearing the cookies and cache helped clear the errors you encountered with trying to stream. You shouldn't have to do this each time you want to stream but I would highly recommend to complete these steps to help keep your browser working efficiently! I personally do this about 2 times a month if not more. When you get a chance also check out our Stream app! I love it as it lets you take your TV experience with you when you leave the house! You can get this app and more at the Google play store for android or if you have an Apple device, the Apple app store.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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4 Messages

9 d ago

My Xfinity streaming quit working.   Have cleared the cookies, cache, and restarted.  Tried 3 different browsers.  I still get the TVAPP 00170 error.   Have had 3 chat sessions with support.   No results.   Any ideas on what to try next?  

1stein

Frequent Visitor

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15 Messages

@lechols Same exact problem. I have had 3 sessions with support and I tried Edge, Firefox, and Chrome. The weird thing is that it works fine on my Android Samsung tablet. I still want it to work on my desktop PC with a 26" screen. 

(edited)

Official Employee

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276 Messages

Hi, @1stein. I see you are in a similar situation, and you've reached out for assistance. With that said, you didn't see any changes. We did have customers clear their cache and cookies which did lead to success for some. Did you complete this for every browser you used? Have you tried an incognito tab as a test? Have other users in the home tried their profile on the same desktop? If so, do they get the error as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

 My Xfinity streaming still does not work.  It's been inoperative for two weeks. 

I've done everything Xfinity asked.  I sent my message to EmilyB as directed and no results. 

How much longer if anyone from Xfinity is reading this?

Visitor

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1 Message

3 d ago

Yea the streaming site has been complete trash lately. All the Paramount channels stopped working weeks ago . And today I'm having problems with all the channels. Yet when I stream on the actual channels websites, they're fine! So it's not my computer or internet not being good enough. Some things wrong with the site. Keeps erroring out and retrying constantly 

Official Employee

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370 Messages

Hi, @user_7e6594. Did you try the steps above with clearing cache and cookies? Is this an issue with audio, or pixelation/n picture? If not, what error message do you receive? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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