xfinity.com

Greetings, @user_7188f0. Thank you for taking the time to reach out to us. I understand how frustrating commercials can be, and I appreciate you sharing your feedback about this. Commercials are a part of Tv and there is only so much that we can do when it comes to the frequency and the number of commercials that are shown in between breaks of a certain program. With that said, I will make sure to pass your feedback along about this issue. Also, if you would like to submit this feedback on your end, you can do so by using this link https://comca.st/3BwWS8b;

In regard to the amount of money that you're paying for your services. Are you currently on a promotion or has your promotional pricing expired? Have you seen a recent change in the amount that you're paying?  

We are not on a promotion as we have been customers for many years for internet and cable through xfinity. It seems the promotions favor new customers rather than existing ones, from what I can gather. We have paid a lot for many years with xfinity...

Thank you for for sharing this feedback with us, @user_7188f0. I would like to review the options that are associated with your account to see if we can make a change that can help lower your estimated monthly bill. Please send us a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message