Visitor
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2 Messages
Xfinity won't let me activate my peacock subscription
When I tried to activate my peacock subscription and I put all my information my email and password it says my Xfinity account is already linked to another peacock account but I have never used any other account and now it won't let me activate it.
XfinityJamesC
Official Employee
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3.3K Messages
19 hours ago
Greetings, @user_7tsd7i! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating your free Peacock subscription, but you have definitely come to the right place for assistance.
We usually encounter this error when someone moves to a new location, or if the primary email address associated with your account is also listed on a different account. It's also possible the free Peacock subscription automatically activated and defaulted to an alternate email address. Did you have a paid Peacock subscription using the same email address at some point in the past, or were you signing up for a brand-new account?
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