Visitor
•
1 Message
Xfinity web site problem will not allow moving through a recording which is still being recorded.
The Xfinity web site problem will not allow moving through a recording which is still being recorded has been an issue for over a month. This works fine on the cable box but it is clear that Xfinity wants to make more money from their advertisers by forcing us to watch a program from the beginning while it is still recording. I think this started when the fast forward option past a commercial now restarts before the commercial and then the rest of the watched show resumes. More money to the advertisers by forcing us to watch what we don't want to see. So many users are writing about these problems and I think this is just another reason to dump Xfinity as a provider.
I ask the question to Xfinity. Will this will ever be fixed in the future or will they settle just to drop customer after customer for more advertising money?



XfinityAdrienne
Official Employee
•
2.5K Messages
2 hours ago
Good Morning, @user_c21vpe! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the fast-forward feature not working while a show is being recorded. We are aware of a fast-forward feature not working as intended within the Stream App or portal. I will document the feedback on our end, and our engineer team is working to resolve the feature as quickly as possible.
0
0