Hello, @user_829661, I recommend resetting your modem, cable box (if you have one) and computer. If doing this doesn't fix the issue use the Xfinity My Account app to run a diagnostic check on your service. These steps can resolve the issue. Are you able to let us know if this fixes the TVAPP-00287 error code?
XfinityJosephA
Official Employee
•
1.7K Messages
2 years ago
Hello, @user_829661, I recommend resetting your modem, cable box (if you have one) and computer. If doing this doesn't fix the issue use the Xfinity My Account app to run a diagnostic check on your service. These steps can resolve the issue. Are you able to let us know if this fixes the TVAPP-00287 error code?
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