wmpatt's profile

New Poster

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1 Message

Sat, Feb 25, 2012 5:00 PM

Xfinity TV won't play on line

Why won't my Xfinity TV play online on my laptop? It says getting authorization then starting playback then nothing...

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Responses

New Poster

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3 Messages

9 y ago

**I would say in your case there is a lag in the modem. *

**I am getting "The following program is intended for mature audiences only.  I have made sure my settings (parental controls) are so I can watch all.  So the fix they put out there didn't work for me. 

**I have tried this for 2 days.  Bad part was I was watching 5 episodes prior to this message.  I have called help desk  2 times in 2 days and NEVER GOT A LIVE PERSON.  Just the music for 30 minutes at a time.  It is a shame, I am relying on other people now besides the company to find my answer. Just because you change the name doesn't mean the crappy service will improve. 

New Poster

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1 Message

9 y ago

I  have the same issue with it on internet explorer , but i tried it on google chrome and it went through !!! i guess this is a temp. solution until they resolve this problem

New Poster

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1 Message

9 y ago

Switching from Firefox to Chrome worked for me too--for 3 months. Now neither will play, or IE, either. I've rebooted to no avail. What is going on?  Thanks.

ComcastJoe

Official Employee

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7.2K Messages

9 y ago

Hi all,

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

9 y ago

Mine is doing the same thing.  I'm using a mac.. Has comcast fixed this yet?  It's kind of ridiculous..

New Poster

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1 Message

9 y ago

Same thing here.  See Obtaining Authorization, then Starting playback ....

 

And it never shows anything.   Tried Firefox and Chrome.   So typical of Comcast.

ComcastJoe

Official Employee

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7.2K Messages

9 y ago


@Liberty_Justice wrote:

Same thing here.  See Obtaining Authorization, then Starting playback ....

 

And it never shows anything.   Tried Firefox and Chrome.   So typical of Comcast.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

9 y ago

Same issue. 

Tried to copy and paste, wouldn't let me becuase of "invalid HTML".

Any other great ideas??

New Poster

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2 Messages

6 y ago

Thisiswhat you said to paste, because my Xfinity will not play online. My Device Information My Zip Code: 19103 My Cable Provider: Recommended By Comcast Use Dac: True My Conroller ID: 179 My Map ID: 88 My Persona ID: 14064 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 2601:0:500:D2d:311e:4f06:E518:Dd8b My operating system: Mac - Undefined My web browser: Safari 8 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, Like Gecko) Version/8.0.3 Safari/600.3.18 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.30514.0 My Flash version: 16.0.0 Javascript: Enabled Cookies: Enabled (2430 Bytes). Time Information My Clock Time: Wed Mar 04 2015 08:24:30 GMT-0700 (MST) Server Clock Time: Wed Mar 04 2015 08:24:30 GMT-0700 (MST)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: Jt, Gt, Cy, Fk, Ep, Eq, Hc, Dm, Hb, Eu, Ey, Ee, Fm, Fc, Eh, Gi, Bw, Gf, Bu, By, Bs, At, Em, Bl, Ix, Gd, Fo, Gr, Iy, K, Dg, Dt, Bn, Bi, Bj, Ce, It, Ez, Dx, Gk, Fh, Fd, Do, Fy, Is, Ew, B, Dj, De, Fa, Ci, A, Fx, Gq, Jf, Cw, Ge, Ea, Cb, Jj, Co, Jr, Gh, Jc, Gg, Gl, Dh, En, Fi, Cd, Cf, Fb, Df, Cu, Ir, Jq, Fe, N, Ex, Ga, Fw, Fz, Fn, Ff, Jm, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Er, Fv, Dy, Cj, Bo, Ft, El, Bq, Jk, Je, Dc, Jl, Da, Im, Iz, Fq, Fl, Bv, Di, Fu, Cx, Fg, Fp, Ds, Eo, Gx, D, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc, Ji Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

New Poster

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2 Messages

6 y ago

Wont let me paste info. says invalid html. So, what do I do now to fix???

New Poster

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1 Message

6 y ago

 

NBC show the voice Won't play for the last few days. I noticed the HD play option is no longer present. Please advise

Message code 564 is on screen

New Poster

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1 Message

6 y ago

I upgraded to include cable TV service five days ago. Through both the Xfinity TV Go site and the TNT site I get an error saying that I am not subscribed to that channel, but yet I receive in through the set top box. How much longer should I anticipate until I can use all the services associated with my new cable TV package?

New Poster

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1 Message

6 y ago

On the Xfinity TV GO website, after I log in, all of my channels show up WITHOUT the dreaded orange key. BUT, when I try to play most of my subscribed channels (like FOX), it starts trying to load the video, then gives me the well-known message:

 

XXX is not part of your subscriptions.

In order to watch YYY, you need a subscription to XXX

Get XXX   Learn More

 

This has been happening since January.

 

I have Chatted with several Comcast people, who reset the heck out of everything, but no success.

 

I called the Applications phone number, and they reset the heck out of things, but no success.

 

I reset my Flash permission settings, but no success.

 

I deleted all cookies and store internet settings, but no success.

 

I used IE11, Chrome, and Foxfire, but no success.

 

When I log in to my father's account (he lives in the same neighborhood) with my computer, on my internet, it works perfectly.

 

Seems like it shoud be obvious which setting needs to be changed in Comcast's records.

 

Anybody in Comcast-land have any ideas?

New Poster

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1 Message

6 y ago

h

New Poster

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2 Messages

6 y ago

It stop playing for me too...

 

My Device Information My Zip Code: 33063 My Cable Provider: Recommended By Comcast Use Dac: True My Conroller ID: 132 My Map ID: 58 My Persona ID: 6882 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: True Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 50.196.95.30 My operating system: Windows - Undefined My web browser: Chrome 42 - Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/42.0.2311.152 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: Unknown My Flash version: 17.0.0 Javascript: Enabled Cookies: Enabled (1899 Bytes). Time Information My Clock Time: Sat May 16 2015 23:50:58 GMT-0400 (Eastern Daylight Time) Server Clock Time: Sat May 16 2015 23:50:58 GMT-0400 (Eastern Daylight Time)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: S, Jt, Gt, Du, Cy, Fk, Ep, Eq, Hc, Dm, Hr, Cq, Dd, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Ca, Gi, Ja, Bw, Jg, Gf, Bu, By, Bs, At, Em, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, J, Dt, Bn, Ha, Bi, Bj, Ce, It, Ez, Dx, Gk, Fh, Ef, Fd, Do, Fy, Jo, Ju, Is, Au, Ew, Ed, B, Dj, De, Ei, H, Fa, Ci, A, Fx, Gq, Cp, Jf, Cw, Ge, Ea, Cb, E, Eb, Bz, Jj, Co, Jr, Gh, Jc, Gn, Dp, Gg, Gl, Dh, F, M, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Hm, Df, Cu, Ek, Ir, Jq, Ia, Cr, C, Br, Fe, N, Ex, Jv, Ga, Fw, Fz, O, Bx, Bb, Bc, Fn, Ff, Jm, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Bk, Er, Fv, Dy, Cj, Bo, Dn, Ft, El, Bq, G, Jk, Aw, Je, Dc, Jl, Dl, Jw, Jn, Da, Im, Iz, Fq, Fl, Gs, Bv, Di, Fu, Cx, Dk, Dq, Fg, Cm, Fp, Ds, Eo, Gx, D, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc, Ji Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

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