Visitor
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2 Messages
Xfinity Support
Diamond member. Peacock Premium stuck in 'already active' loop on Xfinity but 'Not Currently Subscribed' on Peacock. Activation screens loop. Please manually re-provision/resync the entitlement.
Visitor
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2 Messages
Diamond member. Peacock Premium stuck in 'already active' loop on Xfinity but 'Not Currently Subscribed' on Peacock. Activation screens loop. Please manually re-provision/resync the entitlement.
XfinitySeth
Official Employee
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953 Messages
6 hours ago
Howdy user_uoa9qb! Getting Peacock Premium at no cost is easily one of my favorite benefits for our Diamond members, and we infinitely appreciate the time you've spent with us so far to get there, so I want to make sure you're able to take advantage 👏
If your current Peacock Premium benefit is already showing as active, does it appear for you when you log into xfinity.com/mysubscriptions?
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user_uoa9qb
Visitor
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2 Messages
5 hours ago
Thanks for responding. I've been going around in circles. I repeatedly get emails from Xfinity saying I'm not taking advantage of Peacock Premium, but every time I try to set it up it's frustratingly complicated and I give up.
When I login to mysubscriptions, it shows Peacock Premium as "Active"
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