Hello @user_jv7tcg, thank you for taking the time to leave a post. Sorry to hear you're having trouble accessing Peacock on your new TV. Is this your first time using Peacock, or have you used it before and are now trying to set it up on your new device?
I have peacock as part of my package. I got a new TV and trying to get it downloaded. When I try to activate it I get the message that I have to pick a plan
@user_jv7tcg Just to confirm, you don't have a cable box on this TV? Did you download your Xfinity Stream app as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarshante
Official Employee
•
690 Messages
25 days ago
Hello @user_jv7tcg, thank you for taking the time to leave a post. Sorry to hear you're having trouble accessing Peacock on your new TV. Is this your first time using Peacock, or have you used it before and are now trying to set it up on your new device?
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