Xfinity Support

Streaming app on iphone or web browser doesn't list all recorded programs. Tvs all work fine. System refresh didn't help, calling and going through stupid troubleshooting steps didn't help. When I was transferred to someone that is supposed to be able to help and the call dropped.

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DreamSayerZ

Problem Solver

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271 Messages

20 days ago

@chad9201 This article should help. https://comca.st/3bbYRUI

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chad9201

4 Messages

Sorry nope... problem is that the programs don't even show up in the list of recorded, but they show up on the tv/cable box.

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20 days ago

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XfinityKei

Official Employee

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574 Messages

@chad9201 Thanks for reaching out to our team for help. I understand there's a difference with your recording through the Xfinity Stream App versus what shows on your cable box. How many shows are missing? Which shows are you missing?

Are you using the web and stream app while connected to your network or are you away from home?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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chad9201

4 Messages

The list is huge on the cable boxes... 25-30 programs listed. List on the stream app or web only shows a handful(8-10). Happens in any location, including on home network.

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15 days ago

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chad9201

4 Messages

5 hours ago

@XfinityKei nothing?

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Xfinity Stream Website

chad9201

Xfinity Support

DreamSayerZ

chad9201

XfinityKei

chad9201

chad9201

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