Wednesday, November 15th, 2023 4:16 PM

Xfinity Support

Streaming app on iphone or web browser doesn't list all recorded programs.  Tvs all work fine.  System refresh didn't help, calling and going through stupid troubleshooting steps didn't help.  When I was transferred to someone that is supposed to be able to help and the call dropped.  

Problem Solver


271 Messages

20 days ago

@chad9201 This article should help. https://comca.st/3bbYRUI

4 Messages

Sorry nope... problem is that the programs don't even show up in the list of recorded, but they show up on the tv/cable box.

Official Employee


574 Messages

@chad9201 Thanks for reaching out to our team for help. I understand there's a difference with your recording through the Xfinity Stream App versus what shows on your cable box. How many shows are missing? Which shows are you missing?

Are you using the web and stream app while connected to your network or are you away from home?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 Messages

The list is huge on the cable boxes... 25-30 programs listed.  List on the stream app or web only shows a handful(8-10).  Happens in any location, including on home network.

4 Messages

5 hours ago

@XfinityKei nothing? 

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